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Machine Learning for Everyone

Roger Pincombe
Lead Software Engineer

AI and machine learning is getting all sorts of buzz, but what does it actually solve? What does it do? How does it work? What problems can it be applied to?

47 Minutes
January 17, 2019
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"How to Boost Customer Loyalty" with Waldo Broodryk from Webflow

Waldo Broodryk
Head of Customer Success

Learn how to amplify customer voice, fuel collaboration for users, and implement user feedback to keep customers delighted.

53 Minutes
January 10, 2019
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How to Frame Customer Feedback for Product Teams with Chase Clemons from Basecamp

Chase Clemons
Principal of Customer Support

Listen as Chase Clemons teaches us to prioritize feature requests, become a "Support Detective" for customers, rethink the way you tag tickets, pitch data-driven ideas to product teams and more.

49 Minutes
November 15, 2018
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Conversation Design with Cathy Pearl from Google

Cathy Pearl
Head of Conversation Design Outreach at Google

Learn everything about conversation design and how to create voice user experiences.

75 Minutes
November 13, 2018
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"Design Systems at Eventbrite" with Angela Don, Product Designer

Angela Don
Product Designer

Managing a design system is more than designing components. You have to make sure it scales across platforms and devices. You also have to make sure your brand is obvious.

44 Minutes
October 25, 2018
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How to Create Customer Onboarding Tutorials

Christine Bower and Angela Wong
Instructional Designers

Learn how these Instrucitonal Designers create engaging presentations for sales teams. Learn how to create tutorials, conduct research, and the best tools for technical presentations.

61 Minutes
October 23, 2018
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Customer Support Best Practices at Buffer

Darcy Peters
Happiness Lead at Buffer

Join Darcy Peters, Happiness Lead at Buffer to discover how she answers customers and provide technical support in the most efficient way.

37 Minutes
April 19, 2018
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CloudApp Customer Support Webinar with Zapier & Help Scout

Better Customer Support tips from experts at Zapier, Help Scout, and CloudApp. Watch as our speakers make specific resolutions for 2018 to achieve the best support process yet!

41 Minutes
December 15, 2017
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CTO of Atlassian discusses Product Innovation in fast-growing companies

Sri Viswanath
Atlassian CTO

Product Managers have to juggle company objectives, product roadmaps, features prioritization, and team management. It gets even crazier as companies grow exponentially faster.

28 Minutes
July 11, 2017
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6 Visual Communication Hacks to Increase Productivity

Gabe Villamizar & Scott Smith
Head of B2B Marketing (Gabe) & Chief Revenue Officer (Scott)

In this webinar we'll discuss The Future of Workplace Communication and Collaboration and how visuals are an important part of any team communication strategy.

31 Minutes
April 26, 2017
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