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Provide Customers with Detailed Answers | CloudApp

Provide your customers with more straightforward, more detailed answers faster than ever with CloudApp’s screen recording and screenshot tool. Create and share videos, GIFs, and annotated screenshots instantly.

Available on:


CloudApp’s Screen Recorder is available for Mac, Windows, iOS, and Chrome. Downloading the tool is quick and easy. Simply download the app above, access it from the Apple Store for Mac and iOS, for PC from the Microsoft Windows Store, or go to the Chrome Webstore and add the extension to Chrome.

Provide Customers with Detailed Answers

CloudApp’s Screen Recorder is available for Mac, Windows, iOS, and Chrome. Downloading the tool is quick and easy. Simply download the app above, access it from the Apple Store for Mac and iOS, for PC from the Microsoft Windows Store, or go to the Chrome Webstore and add the extension to Chrome.

It’s essential to create quality answers to your customers’ questions. Whether you’re answering a support ticket or filling out a FAQ or knowledge base for your website, CloudApp is the tool that will make creating great content more accessible than ever.

CloudApp’s quick and simple visual communication tools enable users to create and instantly share annotated screenshots, GIFs, and screen recording videos.

Support teams particularly love CloudApp because they’re in direct communication with customers and often find themselves typing out long, detailed answers to customers. Don’t get us wrong; detailed responses are great. But that long-winded email? Not so much. It’s taking up a lot of your product team’s time to write them, and long, wordy emails often leave room for confusion with your customers.

Instead, using CloudApp to provide customers with detailed answers can help your team provide more precise solutions quicker, with less back and forth between them and customers. And, sharing a link to a polished and personalized tutorial video makes your team look great.


Engage your Customers with Detailed Visual Communication

It’s a proven fact that video is the most engaging form of content available. Long, wordy emails that take forever to write and leave room for confusion are a thing of the past.


Did you know, 60% of people prefer to collaborate visually if possible? Your customers are no exception.


Additionally, most of your customers anticipate specialized treatment from your company, only for being a good customer. Lastly, and perhaps most importantly, 89% of customers who switch to a competitor did so because of poor customer service.


Those are some essential statistics you can’t afford to ignore.


You can have the best product in the world, combined with the best customer support team. Still, without equipping your support team with the right tools to help provide your customers with the answers they’re looking for in a timely and engaging way, your customers might be compelled to choose one of your competitors.


Fortunately, there’s a way that’s not only better, but faster, and makes your team look good in the process.

CloudApp allows your customer support team members to provide customers with detailed answers by creating visually engaging content through screenshots, GIFS, and screen recordings.

It even has dual webcam and screen recording functionality to make your responses a little more personal and human.


CloudApp for Customer Tutorials

If you’re creating customer tutorial information, CloudApp is the tool for your team.


Whether you need to add an annotated screenshot, GIF, or use CloudApp’s dual-screen and webcam recording features, you can create detailed tutorial information for your customers.


Explaining product features has never been simpler. You can cut to the chase with a quick GIF or screenshot.


For more detailed answers, have your team members utilize CloudApp’s dual-screen and webcam recording features to create detailed walkthroughs. Adding a friendly face humanizes your customer support tutorials.


After recording, CloudApp automatically adds a black circle around your mouse when you’re clicking, so it’s easy for viewers to follow your actions. It also allows you to edit your videos, cutting out content you don’t need, or trimming it to a specific length.


Providing detailed video content means your customers will be able to spend less time hunting for answers or troubleshooting and can get back to enjoying your product sooner.


CloudApp for FAQs and Knowledge Base Articles

Creating a space on your website where you’ve already created detailed answers for your customers is a great way to save your customer support team time while providing instant solutions to your customers.


CloudApp can help you create visually rich answers to help your customers troubleshoot with your product.


You can use CloudApp to simply create an annotated screenshot, a GIF, or a screen recording, depending on what suits the question the best.


It can help you create visual answers to questions that your customers will love. For frequently asked questions, your team can create a simple ‘how-to’ video or a screen recording on troubleshooting common problems. CloudApp allows you to record your screen and your webcam simultaneously so you can add a friendly face to your videos. It’ll also save your team time when building out their answers to frequently asked questions.


CloudApp even makes it easy to share the content you’ve created on your website. Suppose they reach out to your team directly; it’s easy to share a link to the content you’ve already recorded by sharing the link, or simply dragging and dropping your content into an email, chat window, or wherever you communicate with your customers.


Likewise, you can embed your CloudApp creations directly into your WordPress site. CloudApp’s embedding functionality is especially helpful if you’re building out an FAQ section or knowledge base on your site.


CloudApp does all the work for you. After you’ve created a screenshot, GIF, or screen recording, click the three dots in your share window next to your content. Then, select ‘copy embed code’ from the list of share options.


From there, you can paste your code onto the desired page of your site. The embed code can also be used to insert your content into an email.


CloudApp for Customer Support Tickets

CloudApp can help you close customer support tickets faster, with more detailed answers, reducing back and forth communications, and, ultimately, reducing customer churn.


For engaging with customer support, 1 in 3 of Gen Z and nearly 50% of Millennials prefer online live chat or via text in-app or phone.


You’re likely already providing online live chat for your customer. However, so are your competitors.


Creating visually rich content for your customers and sharing over live chat can be a great way to get an edge over your competition and help your customers feel valued and appreciated.


If customers are chatting with support, chances are they’re feeling frustrated since they’ve been troubleshooting with your product. If you’re able to create relevant, engaging visual content quickly, they’ll be able to get back to enjoying your product faster than ever.


It’s incredibly simple to share the link automatically copied to your clipboard after creating a CloudApp drop. You can also use one of the many integrations to simply drag and drop your content into the chat window with your customers.


Keep Your Content Private/Secure

When you create content with CloudApp, it’s automatically stored in the cloud. This means no more cluttering up your downloads folder or desktop with screenshots. It also means you won’t need to pay for a third-party file storage system.


No matter what you’re sharing with customers, CloudApp takes keeping your information safe and secure seriously. The data centers holding all your data are monitored 24/7. Regular penetration tests are conducted as well as weekly security checks. Don’t trust an obscure, third-party storage app with your information. Trust the solution already used by 3 million users and 53% of the Fortune 500.


Integrations with the Customer Support Software You’re Already Using

CloudApp can help you provide customers with detailed answers even faster since it integrates into the software your team is already using. You can instantly share your GIF, screenshot, or screen recording with the link automatically copied to your clipboard. However, you can also drag and drop directly into conversation with customers if you’re using one of the following software:

All the latest and greatest techniques and tools for customer support teams are available to CloudApp users. You can attach your content to a Trello board or drag and drop it into a Slack Chat. You can also provide customers with detailed answers by creating an annotated screenshot, GIF, or screen recording and share it directly through an open Zendesk ticket to resolve tickets faster. The all-in-one screen recording software also integrates directly with other popular software like Atlassian JIRA, Google Docs, Intercom, and Drift.


Have more questions? Get in touch or head over to our FAQ.

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