CloudApp is a visual communication tool that enables customer support teams to provide better service faster. Whether you need to create a custom tutorial video, track bug and document problems, or quickly respond to customer service tickets, you can do it with CloudApp. Keep reading to learn how this revolutionary customer support tool can supercharge your company.
Long emails explaining complex processes are a thing of the past. Your team doesn't have time to write them and your customers have zero desire to read them. Luckily, there's a better way! CloudApp allows support reps to quickly record and create quality content like software tutorials and personalized video messages for customers. In just two clicks, you can start screen and webcam recordings. When your content has been captured, it's automatically saved to the cloud and easily emailed to customers, attached to support tickets, or included in chat conversations. It's a highly engaging way to interact with customers and helps to reduce churn.
Does your company sell complex solutions? Then you know how infuriating it can be to explain detailed processes via email. Well guess what: your customers don't like reading these long emails anymore than you like writing them! CloudApp's GIF creation and annotation features allow support teams to get their points across faster than ever before. Simply record your computer screen as you run through confusing processes. Then send the GIF to your customer and let them follow along. Or annotate images and screenshots with arrows, drawings, and text boxes on so that customers can see exactly what they need to do. The best part? GIFs and annotated images can be created and sent in minutes. Hello productivity!
CloudApp's intuitive approach to visual communication makes support teams more productive. Service reps can use its features to quickly explain product intricacies, showcase processes, and address pressing issues. And because customers can see the answers to their questions, miscommunications are minimized and follow up queries are reduced. That's why companies like Gainsight are able to close support tickets up to 3x faster when using CloudApp!
All the latest customer service tools and techniques come together for CloudApp users. Not only do they get access to one of the best customer support apps on the planet, but they can also integrate it with many of the other software solutions they already know and love. Zendesk? Check. Slack? Check. Trello, Intercom, and Google Docs? Check, check, and check! CloudApp screen and webcam recordings, GIFs, and annotated images can be included in Slack chats, attached to Trello boards, and shared directly into open Zendesk tickets. It's quick, easy, and powerful.
When you're able to respond to questions and complaints quickly and clearly, you get happy customers. And we all know that happy, satisfied customers are the backbone of every great business. The CloudApp customer support tool gives service teams the ability to delight their tribes without having to sacrifice extra time or money, boosting your NPS scores. It's what we like to call a win-win situation!
Are you ready to boost support team productivity and delight your customers? Then create your free CloudApp account and get access to all of our screen and webcam recording, GIF creation, and image annotation features. It's the future of customer service. Experience it today!