It’s a proven fact that video is one of the most engaging forms of content. While you’re dreading writing that long email, chances are your customers are dreading reading it.
In fact, 60% of people prefer to collaborate visually if possible. And your customers are no exception.
Save your writing for your next novel and speed through your responses by merely taking a screen recording. It’s intuitive and straightforward, so there isn’t a learning curve. And, CloudApp is available on iOS, Android, Windows, Mac, and even Chrome. So, no matter what device or operating system you and your team use, you’ll all be able to start saving time with CloudApp.
CloudApp also has dual webcam and screen recording functionality. But what does that mean?
It means you can record your screen to walk your customers through their solution while simultaneously recording yourself.
You can choose where to place the circle containing your face on your screen to make sure it doesn’t obstruct anything. You can also choose to turn on or off the audio and webcam recording, depending on what suits your ticket response better.
Sending a personalized walk-through video to respond to tickets will delight your customers. And adding your webcam with a customized greeting and walkthrough will take it to the next level.
Did you know 48% of your customers are expecting specialized treatment just for being a good customer? Or, more shockingly, 89% of customers switch to a competitor after experiencing poor customer experience.
Those are some stats you can’t afford to ignore.
Ensuring you provide clear, personalized responses to customer support tickets is serious business if you want to stay in business. Keep your customers satisfied, and exceed the expectation they already have for specialized treatment with a personalized video recording.
Wondering how easy it is to get started? Simply follow the steps below:
Step 1: Download CloudApp for Windows or Mac
Step 2: Click on the CloudApp.msi file in the Downloads folder
Step 3: CloudApp should immediately open
Step 4: Register for a free CloudApp screen recording account when prompted
Step 5: To record your screen, click on your CloudApp icon. Select the TV recording image. Prefer hotkeys? Use this combination for Mac :Cmd+Shift+6, Windows: Alt+Shift+6
Step 6: Use your mouse to select the area on the screen you wish to record and choose whether you would like your camera and microphone on or off. Then, click the green “Start” button to begin recording.
Step 7: Click the red “Finish” button when you are done recording