Steven Davis, Manager - Enterprise Support at Gainsight, saves his team $10k+ a year while providing a better Customer Support Experience answering questions with quick videos.
Easily create support materials and tutorials
Creating quality content is faster than ever. A couple keyboard strokes starts recording your screen. Choose to record a GIF or an HD video. With HD video recordings you can also record your webcam + audio, along with your screen. Once you’re done, CloudApp uploads the video for you and copies a link to your clipboard so you can quickly paste anywhere—email, chat, ticket, or support materials.
Provide customers with detailed answers
Cut to the chase by directing your customers to what you need to show them, all while keeping information private. Take a screenshot and directly add text, arrows or other information to it. You can also be creative and answer questions with a How-To GIF.
Track bugs and document problems
We offer integrations with Zendesk, Help Scout, Jira, Freshdesk, Slack and more. Video is a great way to give an explanation. No time wasted opening different tabs or apps, looking through your files on your desktop. Everything is stored securely in the Cloud and can be shared with your team.
Close tickets faster
Share visual explanations in order to help your customer. Prevent miscommunication and follow-up questions. Get the job done faster.
Best. App. Ever. You've made supporting customers and training newer members of the team remotely so easy and simple.