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Use Case Customer Success

Bring customers value 3x faster
Discover why Customer Support Teams around the world are using CloudApp to close tickets faster and with higher customer satisfaction rates.

Steven Davis, Manager – Enterprise Support at Gainsight, saves his team $10k+ a year while providing a better Customer Support Experience answering questions with quick videos.

Get customers to value faster than ever

Your task is to drive value for customers quickly, and CloudApp can be revolutionary in assisting your efforts. CloudApp is perfect for flexible customer onboarding – the app offers a native experience with a screen recorder, GIF maker, webcam recorder, all with or without annotations.

Using these tools, you can transform the way you answer customer questions and provide them with the value your product promised, boosting efficiency. Quickly show how to get started with a GIF in an email, created personalized video walkthroughs for confused customers, tackle specific problems by annotating content with drawings or text, or send them to your visually appealing knowledge base (all built around visuals using CloudApp).

No matter what kind of content you need to drive success for your customers, CloudApp’s got you covered — because we understand that clarity and speed are of the utmost importance when it comes to providing customers with the help they need.

Build trust with customers

All customers want true partnerships with the companies they work with, but few feel like they get that kind of support. With CloudApp, customer success managers can provide their clients with personalized content meant just for them.

Without demanding meetings, CSM’s can show the level of personalization that customers yearn for, driving outcomes for their clients by using video messages, GIFS, and other visual media to answer questions. Customers love the trust you build with CloudApp content designed specifically for them.

Drive better outcomes in your QBRs

If you’re like most CSM’s, quarterly business reviews (QBRs) can be difficult to schedule, and no-show rates can be high. Why? Because they often turn into product updates that didn’t require a meeting. So rather than wasting customers’ time (and yours waiting for a QBR that never shows), send your product and feature updates with a 5-minute video instead.

You can accomplish most of the goals of your QBR, your customer will know they are supported, and you can provide an easy workflow for them to book time with you if they need help with additional questions. Easily complete your feedback loop with your client by requesting a video reply, or customers can comment directly on your video update.

Bridge the gap between success/support

Your task is to drive value for customers quickly, and CloudApp can be revolutionary in assisting your efforts. CloudApp is perfect for flexible customer onboarding – the app offers a native experience with a screen recorder, GIF maker, webcam recorder, all with or without annotations.

Using these tools, you can transform the way you answer customer questions and provide them with the value your product promised, boosting efficiency. Quickly show how to get started with a GIF in an email, created personalized video walkthroughs for confused customers, tackle specific problems by annotating content with drawings or text, or send them to your visually appealing knowledge base (all built around visuals using CloudApp).

No matter what kind of content you need to drive success for your customers, CloudApp’s got you covered — because we understand that clarity and speed are of the utmost importance when it comes to providing customers with the help they need.

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