CloudApp improves:
Client Onboarding
Customer Relationships
QBRs
Support Questions
Bring customers value 3x faster
Discover how Customer Success Teams use CloudApp to drive successful client outcomes and higher satisfaction rates.
Steven Davis, Manager – Enterprise Support at Gainsight, saves his team $10k+ a year while providing a better Customer Success Experience answering questions with quick videos.
Get customers to value faster than ever
Your task is to drive value for customers quickly, and CloudApp can be revolutionary in assisting your efforts. CloudApp is perfect for flexible customer onboarding – the app offers a native experience with a screen recorder, GIF maker, webcam recorder, all with or without annotations.
Using these tools, you can transform the way you answer customer questions and provide them with the value your product promised, boosting efficiency. Quickly show how to get started with a GIF in an email, created personalized video walkthroughs for confused customers, tackle specific problems by annotating content with drawings or text, or send them to your visually appealing knowledge base (all built around visuals using CloudApp).
No matter what kind of content you need to drive success for your customers, CloudApp’s got you covered — because we understand that clarity and speed are of the utmost importance when it comes to providing customers with the help they need.
Build trust with customers
All customers want true partnerships with the companies they work with, but few feel like they get that kind of support. With CloudApp, customer success managers can provide their clients with personalized content meant just for them.
Without demanding meetings, CSM’s can show the level of personalization that customers yearn for, driving outcomes for their clients by using video messages, GIFS, and other visual media to answer questions. Customers love the trust you build with CloudApp content designed specifically for them.
Drive better outcomes in your QBRs
If you’re like most CSM’s, quarterly business reviews (QBRs) can be difficult to schedule, and no-show rates can be high. Why? Because they often turn into product updates that didn’t require a meeting. So rather than wasting customers’ time (and yours waiting for a QBR that never shows), send your product and feature updates with a 5-minute video instead.
You can accomplish most of the goals of your QBR, your customer will know they are supported, and you can provide an easy workflow for them to book time with you if they need help with additional questions. Easily complete your feedback loop with your client by requesting a video reply, or customers can comment directly on your video update.
Bridge the gap between success/support
It’s inevitable. As a customer success manager, you’re bound to receive questions from customers that are better suited for customer support? And customers don’t really care where the answers come from… they just want the answers. How do you find the balance?
Enter CloudApp. Your success and support team can collaborate together to store video answers to commonly held questions in CloudApp collections. When support questions come up, you can quickly grab responses your support team has provided and show them you care about getting them help! You can then use it as an opportunity to educate customers on the proper path for support, send them to the knowledge base, or hand of the inquiry to the support team to follow through.
Steven Davis, Manager - Enterprise Support at Gainsight, saves his team $10k+ a year while providing a better Customer Success Experience answering questions with quick videos.
Get customers to value faster than ever
Your task is to drive value for customers quickly, and CloudApp can be revolutionary in assisting your efforts. CloudApp is perfect for flexible customer onboarding – the app offers a native experience with a screen recorder, GIF maker, webcam recorder, all with or without annotations.
Using these tools, you can transform the way you answer customer questions and provide them with the value your product promised, boosting efficiency. Quickly show how to get started with a GIF in an email, created personalized video walkthroughs for confused customers, tackle specific problems by annotating content with drawings or text, or send them to your visually appealing knowledge base (all built around visuals using CloudApp).
No matter what kind of content you need to drive success for your customers, CloudApp’s got you covered — because we understand that clarity and speed are of the utmost importance when it comes to providing customers with the help they need.
Build trust with customers
All customers want true partnerships with the companies they work with, but few feel like they get that kind of support. With CloudApp, customer success managers can provide their clients with personalized content meant just for them.
Without demanding meetings, CSM’s can show the level of personalization that customers yearn for, driving outcomes for their clients by using video messages, GIFS, and other visual media to answer questions. Customers love the trust you build with CloudApp content designed specifically for them.
Drive better outcomes in your QBRs
If you’re like most CSM’s, quarterly business reviews (QBRs) can be difficult to schedule, and no-show rates can be high. Why? Because they often turn into product updates that didn’t require a meeting. So rather than wasting customers’ time (and yours waiting for a QBR that never shows), send your product and feature updates with a 5-minute video instead.
You can accomplish most of the goals of your QBR, your customer will know they are supported, and you can provide an easy workflow for them to book time with you if they need help with additional questions. Easily complete your feedback loop with your client by requesting a video reply, or customers can comment directly on your video update.
Bridge the gap between success/support
Your task is to drive value for customers quickly, and CloudApp can be revolutionary in assisting your efforts. CloudApp is perfect for flexible customer onboarding – the app offers a native experience with a screen recorder, GIF maker, webcam recorder, all with or without annotations.
Using these tools, you can transform the way you answer customer questions and provide them with the value your product promised, boosting efficiency. Quickly show how to get started with a GIF in an email, created personalized video walkthroughs for confused customers, tackle specific problems by annotating content with drawings or text, or send them to your visually appealing knowledge base (all built around visuals using CloudApp).
No matter what kind of content you need to drive success for your customers, CloudApp’s got you covered — because we understand that clarity and speed are of the utmost importance when it comes to providing customers with the help they need.
Get customers to value faster than ever
Your task is to drive value for customers quickly, and CloudApp can be revolutionary in assisting your efforts. CloudApp is perfect for flexible customer onboarding – the app offers a native experience with a screen recorder, GIF maker, webcam recorder, all with or without annotations.
Using these tools, you can transform the way you answer customer questions and provide them with the value your product promised, boosting efficiency. Quickly show how to get started with a GIF in an email, created personalized video walkthroughs for confused customers, tackle specific problems by annotating content with drawings or text, or send them to your visually appealing knowledge base (all built around visuals using CloudApp).
No matter what kind of content you need to drive success for your customers, CloudApp’s got you covered — because we understand that clarity and speed are of the utmost importance when it comes to providing customers with the help they need.
Build trust with customers
All customers want true partnerships with the companies they work with, but few feel like they get that kind of support. With CloudApp, customer success managers can provide their clients with personalized content meant just for them.
Without demanding meetings, CSM’s can show the level of personalization that customers yearn for, driving outcomes for their clients by using video messages, GIFS, and other visual media to answer questions. Customers love the trust you build with CloudApp content designed specifically for them.
Drive better outcomes in your QBRs
If you’re like most CSM’s, quarterly business reviews (QBRs) can be difficult to schedule, and no-show rates can be high. Why? Because they often turn into product updates that didn’t require a meeting. So rather than wasting customers’ time (and yours waiting for a QBR that never shows), send your product and feature updates with a 5-minute video instead.
You can accomplish most of the goals of your QBR, your customer will know they are supported, and you can provide an easy workflow for them to book time with you if they need help with additional questions. Easily complete your feedback loop with your client by requesting a video reply, or customers can comment directly on your video update.
Bridge the gap between success/support
It’s inevitable. As a customer success manager, you’re bound to receive questions from customers that are better suited for customer support? And customers don’t really care where the answers come from… they just want the answers. How do you find the balance?
Enter CloudApp. Your success and support team can collaborate together to store video answers to commonly held questions in CloudApp collections. When support questions come up, you can quickly grab responses your support team has provided and show them you care about getting them help! You can then use it as an opportunity to educate customers on the proper path for support, send them to the knowledge base, or hand of the inquiry to the support team to follow through.
"Best. App. Ever. You've made supporting customers and training newer members of the team remotely so easy and simple. Thank you!"
"CloudApp is a key part of my day to day work life! It is the fastest way to share, period."
"I’m a big fan of CloudApp and have used it daily for many years now."
Ready to get results?
Contact our sales team.