CloudApp improves:
Client Onboarding
Customer Relationships
QBRs
Support Questions
CloudApp brings screen recording, screenshots, and GIF creation to the cloud, in an easy-to-use enterprise-level app. Just capture, share, and accelerate your workflow.
Community use cases, case studies and eBooks on best practices, and tools and workflows to help you work at the speed of sight.
Your task is to drive value for customers quickly, and CloudApp can be revolutionary in assisting your efforts. CloudApp is perfect for flexible customer onboarding – the app offers a native experience with a screen recorder, GIF maker, webcam recorder, all with or without annotations.
Using these tools, you can transform the way you answer customer questions and provide them with the value your product promised, boosting efficiency. Quickly show how to get started with a GIF in an email, created personalized video walkthroughs for confused customers, tackle specific problems by annotating content with drawings or text, or send them to your visually appealing knowledge base (all built around visuals using CloudApp).
No matter what kind of content you need to drive success for your customers, CloudApp’s got you covered — because we understand that clarity and speed are of the utmost importance when it comes to providing customers with the help they need.
All customers want true partnerships with the companies they work with, but few feel like they get that kind of support. With CloudApp, customer success managers can provide their clients with personalized content meant just for them.
Without demanding meetings, CSM’s can show the level of personalization that customers yearn for, driving outcomes for their clients by using video messages, GIFS, and other visual media to answer questions. Customers love the trust you build with CloudApp content designed specifically for them.
If you’re like most CSM’s, quarterly business reviews (QBRs) can be difficult to schedule, and no-show rates can be high. Why? Because they often turn into product updates that didn’t require a meeting. So rather than wasting customers’ time (and yours waiting for a QBR that never shows), send your product and feature updates with a 5-minute video instead.
You can accomplish most of the goals of your QBR, your customer will know they are supported, and you can provide an easy workflow for them to book time with you if they need help with additional questions. Easily complete your feedback loop with your client by requesting a video reply, or customers can comment directly on your video update.
It’s inevitable. As a customer success manager, you’re bound to receive questions from customers that are better suited for customer support? And customers don’t really care where the answers come from… they just want the answers. How do you find the balance?
Enter CloudApp. Your success and support team can collaborate together to store video answers to commonly held questions in CloudApp collections. When support questions come up, you can quickly grab responses your support team has provided and show them you care about getting them help! You can then use it as an opportunity to educate customers on the proper path for support, send them to the knowledge base, or hand of the inquiry to the support team to follow through.
Your task is to drive value for customers quickly, and CloudApp can be revolutionary in assisting your efforts. CloudApp is perfect for flexible customer onboarding – the app offers a native experience with a screen recorder, GIF maker, webcam recorder, all with or without annotations.
Using these tools, you can transform the way you answer customer questions and provide them with the value your product promised, boosting efficiency. Quickly show how to get started with a GIF in an email, created personalized video walkthroughs for confused customers, tackle specific problems by annotating content with drawings or text, or send them to your visually appealing knowledge base (all built around visuals using CloudApp).
No matter what kind of content you need to drive success for your customers, CloudApp’s got you covered — because we understand that clarity and speed are of the utmost importance when it comes to providing customers with the help they need.
All customers want true partnerships with the companies they work with, but few feel like they get that kind of support. With CloudApp, customer success managers can provide their clients with personalized content meant just for them.
Without demanding meetings, CSM’s can show the level of personalization that customers yearn for, driving outcomes for their clients by using video messages, GIFS, and other visual media to answer questions. Customers love the trust you build with CloudApp content designed specifically for them.
If you’re like most CSM’s, quarterly business reviews (QBRs) can be difficult to schedule, and no-show rates can be high. Why? Because they often turn into product updates that didn’t require a meeting. So rather than wasting customers’ time (and yours waiting for a QBR that never shows), send your product and feature updates with a 5-minute video instead.
You can accomplish most of the goals of your QBR, your customer will know they are supported, and you can provide an easy workflow for them to book time with you if they need help with additional questions. Easily complete your feedback loop with your client by requesting a video reply, or customers can comment directly on your video update.
Your task is to drive value for customers quickly, and CloudApp can be revolutionary in assisting your efforts. CloudApp is perfect for flexible customer onboarding – the app offers a native experience with a screen recorder, GIF maker, webcam recorder, all with or without annotations.
Using these tools, you can transform the way you answer customer questions and provide them with the value your product promised, boosting efficiency. Quickly show how to get started with a GIF in an email, created personalized video walkthroughs for confused customers, tackle specific problems by annotating content with drawings or text, or send them to your visually appealing knowledge base (all built around visuals using CloudApp).
No matter what kind of content you need to drive success for your customers, CloudApp’s got you covered — because we understand that clarity and speed are of the utmost importance when it comes to providing customers with the help they need.
Your task is to drive value for customers quickly, and CloudApp can be revolutionary in assisting your efforts. CloudApp is perfect for flexible customer onboarding – the app offers a native experience with a screen recorder, GIF maker, webcam recorder, all with or without annotations.
Using these tools, you can transform the way you answer customer questions and provide them with the value your product promised, boosting efficiency. Quickly show how to get started with a GIF in an email, created personalized video walkthroughs for confused customers, tackle specific problems by annotating content with drawings or text, or send them to your visually appealing knowledge base (all built around visuals using CloudApp).
No matter what kind of content you need to drive success for your customers, CloudApp’s got you covered — because we understand that clarity and speed are of the utmost importance when it comes to providing customers with the help they need.
All customers want true partnerships with the companies they work with, but few feel like they get that kind of support. With CloudApp, customer success managers can provide their clients with personalized content meant just for them.
Without demanding meetings, CSM’s can show the level of personalization that customers yearn for, driving outcomes for their clients by using video messages, GIFS, and other visual media to answer questions. Customers love the trust you build with CloudApp content designed specifically for them.
If you’re like most CSM’s, quarterly business reviews (QBRs) can be difficult to schedule, and no-show rates can be high. Why? Because they often turn into product updates that didn’t require a meeting. So rather than wasting customers’ time (and yours waiting for a QBR that never shows), send your product and feature updates with a 5-minute video instead.
You can accomplish most of the goals of your QBR, your customer will know they are supported, and you can provide an easy workflow for them to book time with you if they need help with additional questions. Easily complete your feedback loop with your client by requesting a video reply, or customers can comment directly on your video update.
It’s inevitable. As a customer success manager, you’re bound to receive questions from customers that are better suited for customer support? And customers don’t really care where the answers come from… they just want the answers. How do you find the balance?
Enter CloudApp. Your success and support team can collaborate together to store video answers to commonly held questions in CloudApp collections. When support questions come up, you can quickly grab responses your support team has provided and show them you care about getting them help! You can then use it as an opportunity to educate customers on the proper path for support, send them to the knowledge base, or hand of the inquiry to the support team to follow through.
Contact our sales team.