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Remote work tips

January 4, 2020
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Welcome to the DNA of an Experience podcast from Cloud App where we discuss how and why creating an experience is so important and the psychology behind what makes an experience so great. Thanks for joining us. Hey, today I’m excited to talk about remote work and some tips I’ve learned along the way. So, um, Cloud App has about over 50% of our employee base is remote. We provide, you know, a remote tool solution where people can share things visually through screenshots and GiFs or screen recordings and be able to pass that information along visually. So a couple of things that I’ve learned along the way from working here cloud app and also over the 15 years of my career, where I managed different remote teams across different continents, One of the first things is to meet in person, especially when I was at Adobe. Prior to cloud app, I found that it was so much easier to get things done when I met people in person. So I worked in the Utah office, which was not headquarters, of course, was in San Jose, and I found it that if I was kind of struggling to get something done with either Matrix organization that was I working with or people on my own team that I could fly out there if I hadn’t met him in person. Initially meeting a person scheduled meeting and kind of set up some next steps. And I found that meeting in person at least annually, if not quarterly with my own team or people that I’ve worked frequently with really helped to push those things along for remote work. So it kind of my first tip is to meet in person. I also like to connect virtually as much as possible. There’s some great tools out there. Obviously, Zoom and Adobe used blue jeans, which is another video conferencing tool. Videoconferencing is kind of the standard at the moment, I think, in business to business communication. Um, any time you can see what people are, uh, kind of responding to what you’re talking about with body language and and understanding tone, it can really help you to know how to respond back to them and know how things are being received. So I think videoconferencing is kind of standard, definitely using visuals with like screen recordings and screen shots with cloud app or other tools, like other visual tools, like asana or, um, calendar dot com, where you can kind of share calendars or like air table. You know, those visual tools were even connect with people really help with remote teams. Also, you know, bringing your personality and a channels like slack. I hear all the time people having like a pet channel, or like a just a casual water cool channel, cooler channel. Um, can really help remote workers feel connected to the team if they aren’t in kind of headquarters or the main office and kind of keep those relationships going from from those in person meetings, um, definitely finding or creating experiences together. So when you have those in person meetings, it is with a team that you’re on. Try and go to dinner, go do an activity. Those will be kind of memories that you kind of build back off. Definitely collaboration tools can be a big piece of it. I mentioned a couple cloud app. Slack air table calendar dot com . Um, all those air, great tools that can kind of be visual and connective, collaborative, productive, and give you what you really need do virtual activities. So kind of a simple one is like any type of fantasy sport or March madness. Those kind of connect people, um, find you know what the culture is of your team and find out ways you can connect with each other virtually that could be doing, like some type of gaming, you know, or the fantasy stuff or something else that could really connect you along the way. It also provides a nice way to have, you know, that friendly banter back and forth. Um, one other thing I really like to do was give remote employees the same advantage as H Q employees. So any time I’d run a meeting and had kind of people who work remote or in a different region, I didn’t like to have groups of people in a conference room and then some people remote. So put everyone on the same medium, even if you have. You know, five people in the same office have everyone dial in via zoom or blue jeans or whatever, and then you won’t have kind of that awkwardness of the remote employee feels when they want to speak or kind of get into the conversation, and everyone is kind of in the actual conference room is, you know, kind of dominating the meeting I’ve been that remote employee before. Could be hard to kind of jump in when there’s a conversation in a conference room that you’re not a part of, um, so just put everyone on the same medium, and it makes it a little bit easier as a manager. Definitely lead informal conversations on slack share articles do. I’ve been a part of, like virtual book clubs where we read a book kind of share comments on slack or other places that people can engage with and also be a remote worker advocate. So I think of how remote workers feel. And maybe you worked remote yourself. If you’re going to the office, work remotely once a week, and that will help you to kind of understand what working remotely might be, um, hold regular one on ones. I think this is key to not let your weekly one on ones kind of pass and get cancelled every week. Make that a priority can help kind of bridge the gap. They don’t have to be long. Sometimes they’ll be 15 minutes. Sometimes they will be 50 on Dhe then Also, one thing I love the Adobe did was quarterly check ins. So weekly one on ones could be really tactical and strategic and then quarterly check ins can be more like career development and bonuses or other kind of conversations going on. Uh, we use okay. Our tools here at cloud app are objective and result so that kind of helps us hold each other accountable and know where we are with our goals and every kind of log in and see the dashboard. Really understand where we’re at, where we’re missing and where we need to win a little better. So remote teams are really growing, as some cloud app of data we shared a couple weeks ago showed that around almost 60% of Gen Z US based office workers are working remotely the majority of the time each week over 50% of millennials are working remotely in the majority of the time. And that’s really because of you know, these big cities like San Francisco, New York, Los Angeles, least in the U. S. Even cities like Austin Tech hubs like Austin and salt Lake City area that I’m in traffic. His has gone up quite a bit. Housing prices have been insane. And so people have to live further away from kind of that central office and also just the flexibility people enjoy Kind of being able to, um, have kind of comfort of home and being would be a little more flexible. Uh, so in the future, you know, we could see more people working remotely and seeing that as a benefit that they want versus kind of what we’ve seen over the last decade, which has been, Hey, let’s put up this really cool headquarters that has basically everything you need. So you don’t need to leave now. We may see a move to companies providing everything so that people don’t need to leave their own house. So look, keep an eye on remote work if you are remote working yourself. Hopefully, some of these tips were valuable to you. If you are managing a remote team definitely looked to meet regularly. When you can in person, hold those one on ones have virtual tools that can kind of connect you and really try and understand what your remote employees might be feeling. All these things will helpfully hopefully benefit and keep you and your company ahead of the curve. When it comes to remote work. And I look forward to continue to talk about this topic, let me know if you have any comments and definitely dropping some things. Your own tips or tricks that you’ve learned either managing or running or operating are being remote. Employee. Thanks have a great rest of the day. Thanks for joining the DNA of an Experienced podcast. We hope you learn something that will help improve your collaboration and enhance the experience you create for your customer. Join the collaboration 2.0 movement today by getting cloud app; the instant business communication tool used to create instantly shareable videos, screenshots and GiFs perfect for both internal and external communication. Get started for free at www dot get cloud app dot com. Thank you. Look forward to seeing you next time.