The ultimate remote work guidebook to improve your employees experience

December 18, 2019
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Joe:

00:00

Welcome to the DNA and Experience podcast from Cloud App where we discuss how and why creating an experience is so important and the psychology behind what makes an experience so great. Thanks for joining us. Good morning, everyone. I am excited today to talk about remote work. It's something that I've been writing about quite a bit recently and thought it would be kind of fun to share in a different medium through Linkedin live and through podcast form. Um so hopefully some tips today that will share from either research that I've done for articles I put up for an NCO and next week for Qualtrics and Dribble and some other places, um, will provide some value, um, through things that I've learned along the way. So remote work is growing. We actually have a report coming out next week from Cloud App called the State of Collaboration. Um, I'm not gonna tell you some of the stats from there, but the majority of  up and coming generations are working remotely at least once a week. Um so it's growing. People find some value in staying home, having little more flexibility not having sitting traffic, Um, maybe living further outside the city if you're in San Francisco or New York or somewhere where it's just crazy, expensive to live, um, so remote work is growing, especially with the younger demographics. And so it's something that needs to be kind of recognized and, um balanced in a way to find success with it. So today I want to talk about, you know, remote work, how it can relate to again, creating a good customer experience for your employees who are kind of your internal customers, Um, and making sure that you're being able to get the right talent that confined success with rope remote work. So a couple of things I've kind of learned along the way is, um, really establishing how you're going to communicate with each other. Um, so you wanna have kind of a nice balance of, ah, zoom interactions, um, interactions over slack and also making sure you're finding ways to match up on time zone. Ah, when I was with Adobe, I managed some resource is in Ah, India and also in eight other a pack regions in Europe, and sometimes it was challenging, you know, to find it a time that we could all meet up. Ah, India, especially, was really hard. Um, is like, 12 hours ahead of Utah. And so someone was sacrificing being either up early or out late, um, on a call. So what we found is is we could use tools like Cloud App to record videos of ourselves kind of talking through projects or Dex or documents and sending those along. Um, And then when our work days were kind of opposite, we could look at those videos and then respond, um, and connect that way,  so that was that was really helpful to use tools like like Cloud App and slack and and kind of communicating that way. Um, also making sure you find the correct collaborative app stack. So there's tons of great collaborative tools out there. Ah, that are really evolving and focused around connecting remote workers. Um, there's like, ah, some that are kind of in my stack that I talked about last week were Asana, slack, cloud app, um, calendar. Uh, there's definitely, like tools like trail Oh that people use. You can use, um, other other tools to kind of connect visually. Uh, those are really gonna be helpful in in connecting you and your remote workforce. Um, the other thing with communication and collaboration is is really kind of establishing what you hope to find success with. Um, so I found it was good to establish kind of rules for engagement. So, um, you know, something wasn't super important. You could send over an email. Ah, and those would, you know, get engaged with, ah, once a day or or every other day. Um, if it was little more informal or kind of just like, Hey, I just need your quick opinion on this slack can be a great tool for that to be able to connect. And then, um if it's like, hey, I need your help, like, immediately. You know, text message. To get a straight channel to someone can be really helpful. So establishing those rules of engagement, you know, everyone could be different and establish how you want to communicate with each other. But I found that that is helpful, um, to find ways to communicate back and forth. Um, and you each kind of know what to expect from, an email or text message or slack message. Um, when you're in that kind of frame set. So , the other thing is, in person visits, I think is really crucial. Um, Imagine, uh, you know, Rocky four when Adrian goes and visits Rocky when he's training in Russia and how, right before that training, seen it gets kind of amped up. Um, that he, you know, has we can call Adrian his boss. Ah, there with him. So there's really energy that comes when you're connecting in real life with each other. And I think in person meetings, even in the world of zoom and cloud app and slack, um could be really valuable to connect people. So I think team off sites once a year or, you know, if you're a little closer, like, uh, I manage some people that were in the Bay Area and so I was able to just jump on a plane, um, every 6 to 8 weeks or so and kind of just hang out together. Ah, here a cloud app we have two major offices, one in the Bay Area and one here in Utah. And so, um, Scott Smith, our CEO and and Jason Toy our COO Based in the Bay Area come out here to Utah. Uh, once a month or every other month, can I can connect with here people here in the Utah office, and I'll go out there occasionally as well to connect in real life. So building those relationships is helpful, Um, and finding that mix of in person email, text and communications that really fit in with how your, um, time zone commitments are can be helpful and really create a good personal experience and customer experience for your internal employees who are also, you know, big customers and the lifeblood of the company. Um, the next thing that I was kind of thinking about is, um, creating informal relationships. So I think it's good to not always be talking about work. Slack definitely provides a great opportunity to, um, you know, the modern workplace office cooler, the water cooler where you can kind of just connect with people. Um, if you find someone that you like you both like sports or civic team, you can talk about that informally or, you know, TV series or whatever you've connected with your team members on. Ah, that could be a great way to connect um, informally. And also, you know, find things to bring  people together across the company. So we have a lot of, uh, most of our work force here. Cloud App is remote, and so we've done a few things like, um, we have done some in person meetings last year. There was, ah, big offsite. Um, that we all kind of met up this. That was before I came to the company, but brought everybody together, which was great. And then we also try and just do random, you know, contests that could bring us together as a team, like March madness or, ah, fantasy football or, you know, sports related things. Or you can kind of connect on a TV series or things like that. But those little, ah connection points that are informal can be kind of fun. Banter for slack can be a great way to really connect with one another. Um, and especially bring in those people that are remote that may feel a little desk disconnected from headquarters to be able to find that that success Um, one thing that I, uh, appreciated at Adobe was, um, was the support of remote work. Ah, and kind of, you know, lots of tools and trainings on how to manage those things. So the next thing is is really did this research tips and tricks. There's lots of great articles and content out there. Um, that can really that can really help you to learn how to manage that remote team and create the best experience possible. Um, I think the true success is when if you're managing a remote employee that you recognize that it's completely different than managing someone next to you. So you have to put in a little extra effort to connect with them, to make sure that they're they're feeling appreciated and feeling like a part of the team. Um one other thing I'd like to do at Adobe when I had some remote people, it and or if I had, like, a mixture of remote and in person people that were kind of next to me is I would, um, separate out the medium so or put everybody on the same plane. So if you've ever been remote working from home and you dial in the like a conference room call and everyone's kind of chatting and brainstorming something And then you try and, like, chime in from the phone, it always feels a little awkward, a little disconnected. Um, it's hard to like, you know, force your opinion in there when other people are talking about our next to each other. So I like to put everyone on the same medium with a zoom call. Um, even if we had, you know, three or four people in the same office, um, and one person remote, I'd have us all kind of dialling from a zoom call, and that would make us all kind of on the same plane. And we saved those, you know, in person team meetings to being in person so that that worked out really well and was kind of, ah, fun thing to test out so remote work tips of the day. Um, establish your communication goals and how you're gonna how you're gonna talk to each other. Rules of engagement for that fine collaboration tools that can help you find success. Um, collaborate visually when possible with zoom, cloud app other tools that can help you connect visually and, um, connect informally as much as possible and also scheduled those in person meetings to have the Adrian-Rocky effect. So I hope those are helpful in creating that experience for your employees and for yourself. If you're working remote and look for the State of Collaboration report next week that I'll be chatting about, um, some of the stats on remote work and how people are preferring to communicate. Hope you have a good weekend, and we will talk soon. Thanks. Thanks for joining the DNA and Experienced podcast. Hope you learn something that will help improve your collaboration and enhance the experience you create for your customer. Join the collaboration 2.0 movement today by getting Cloud App; the instant business communication tool used to create instantly share a  videos, screenshots and Gifs perfect for both internal and external communication. Get started for free at www dot get cloud up dot com. Thank you. Look forward to seeing you next time