Where we work and how we communicate will become more and more asynchronous.
Here are my top 7 hacks to becoming an outstanding leader in Customer Success.
The ultimate Customer Success hack is not fancy. It doesn’t have anything to do with tech or digital transformation, or best hiring practices. It’s the ability to tell the truth.
Overwhelmed with going digital? You’re not the only one. To drive digital transformation in Customer Success is a huge undertaking.
Let’s talk habits of a highly successful Customer Success leader. What do you need to do, have each day to grow–yourself and your team?
As long as the strategy and work are defined cross-functionally between Customer Success and marketing, it shouldn’t matter who drives.
The word for the week in Customer Success is “stickiness.” How do you get a CS team and Product to work together to on product launches to engage and retain customers?
How do you define success? Jason Toy, our Chief Product Officer, shares his definition for individuals and groups.
CloudApp has saved our team hundreds of hours of time in our marketing, sales, service, project management, and training efforts.
What impact does CloudApp make on the daily life of a Product Manager? Our very own Phin spells it out here.