There are no easy tricks to hiring a great customer success team. It’s a process that requires thought and understanding before you even begin.
In creating a new Customer Success job, you need to think through the key focuses for the role, the job description and the interview process.
We recently had the chance to sit down with Joe Sanfilippo, Today’s Business’ Manager of Growth and Partnerships, and talk about his team’s experience with CloudApp.
Finding the right candidates in this current climate is extremely challenging. This is an especially hot topic for customer success (CS) leaders.