How Companies Can Use Async Messaging Tools

Asynchronous communication, or async for short, may be a term that you’re not super familiar with but you’re definitely more familiar with async messaging tools than you think.

How Asynchronous Messaging in Customer Service Improves Customer Experience

Customer service and the customer experience are integral to the success of any business. Neither of which are an easy task. One way to keep customer satisfaction high and to help take some pressure off of customer support teams is to implement asynchronous messaging into customer service practices.