What Are The Biggest CX Trends in 2022?

Businesses are frequently competing with their customers’ most recent customer experience. That means each and every business needs to take a hard look at digital-first strategy.

5 Essential Customer Success Strategies

Imitation is the best form of flattery, right? Industry-leading customer service teams are prioritizing agility, transparency, flexibility, and a “beyond the support ticket” mentality. Don’t be afraid to emulate these customer success strategies!

How to Provide Constructive Feedback with CloudApp

In any workplace, proper feedback can boost team morale and productivity. Yet, over 65% of workers say they need more feedback, and less than 35% say they get constructive feedback. Accurate and consistent feedback is essential for learning, growing, and ultimately being an effective and productive employee. The factors that lead to constructive feedback are […]

The ABCs of Customer Engagement

An engaged customer is a raving fan. What are the basics to getting your customers truly engaged and excited about your brand?

What to Look for When Hiring a Customer Success Agency

What to Look for When Hiring a Customer Success Agency

What to Look for When Hiring a Customer Success Agency In a fast-paced and competitive marketplace, your business might struggle to sustain customer loyalty. However, research shows it’s five times less costly to retain existing customers than to gain new ones. Since customer retention is cost-effective, more and more businesses are hiring customer success agencies to help […]

How to Create a Customer Support Ticket That Knocks It Out Of The Park

How to Create a Customer Support Ticket That Knocks It Out Of The Park

How to Create a Customer Support Ticket That Knocks It Out Of The Park Many consumer experience trends show customers have higher expectations from customer support teams. They expect exceptional experience, faster resolution, and quick responses. To meet and exceed these expectations and ensure stronger connections, you need to know how to create better customer […]