How To Make A Self-Service Knowledge Base for Customer Success

When faced with an issue, we all want instant, or very timely, solutions. Whether in life or in business, customers expect a quick resolution. Building a self-service knowledge base for customers can drastically reduce customer support ticket volume and customer wait times, ultimately creating happier customers.

How to Reduce Customer Support Tickets With a Knowledge Base

More and more customers prefer self-service over having to engage with a company’s support team. Support-seekers often think of self-service as the fasted method to resolve their issue. No waiting in a queue, no explaining the problem, just searching for the results and following along. Having this information readily available for customers can greatly reduce customer support tickets.