Customer Success Program is a growing segment. Here are 10 of the most important skills you need to manage a successful Digital CS Program.
The ultimate Customer Success hack is not fancy. It doesn’t have anything to do with tech or digital transformation, or best hiring practices. It’s the ability to tell the truth.
Overwhelmed with going digital? You’re not the only one. To drive digital transformation in Customer Success is a huge undertaking.
Let’s talk habits of a highly successful Customer Success leader. What do you need to do, have each day to grow–yourself and your team?
As long as the strategy and work are defined cross-functionally between Customer Success and marketing, it shouldn’t matter who drives.
The word for the week in Customer Success is “stickiness.” How do you get a CS team and Product to work together to on product launches to engage and retain customers?
CloudApp has saved our team hundreds of hours of time in our marketing, sales, service, project management, and training efforts.
When faced with an issue, we all want instant, or very timely, solutions. Whether in life or in business, customers expect a quick resolution. Building a self-service knowledge base for customers can drastically reduce customer support ticket volume and customer wait times, ultimately creating happier customers.
Stop saying customer success vs. customer support. It’s not an either/or. In fact, they complement each other and are better together.
More and more customers prefer self-service over having to engage with a company’s support team. Support-seekers often think of self-service as the fasted method to resolve their issue. No waiting in a queue, no explaining the problem, just searching for the results and following along. Having this information readily available for customers can greatly reduce customer support tickets.