Asynchronous Communication poses a lot of challenges globally for the productivity of remote teams. In this article, we discuss the what these challenges are and how remote teams can overcome them to improve communication and productivity.
This article outlines the progression of asynchronous communication, from the carrier pigeon to email and video messaging.
Customer service and the customer experience are integral to the success of any business. Neither of which are an easy task. One way to keep customer satisfaction high and to help take some pressure off of customer support teams is to implement asynchronous messaging into customer service practices.