With advanced technologies and increased competition, it is often not easy to retain customers or gain their loyalty. Providing great customer experience is crucial to your business’s success.
Studies prove that customer experience has a huge effect on future sales and that unsatisfied customers are expensive due to their demanding requests.
CloudApp is a software solution that powers visual communication through fast and easy visual sharing. Create your visuals: an annotated screenshot, a GIF or a screen video recording. Visuals can be embedded in ticketing systems (like Zendesk, Service Cloud, and ServiceNow), emails, presentations and docs with one click.
Create clearer and more personal messages using CloudApp. Close tickets faster and get happier customers.
Cut to the chase by directing your customers to what you need to show them, all while keeping private information private. With our annotation shortcut and blurring feature, open an editing screen immediately after a screenshot. You can also be creative and answer questions with a How-to-GIF.
We offer integrations with Zendesk, Trello + JIRA, Slack and more. This is a great way to make sure your customers understand your explanation right away. No time wasted opening different tabs or apps, looking through your files on your desktop. Everything is stored securely in the Cloud and can be shared with your customers and team.
Check out how easy it is to insert a GIF into a Zendesk ticket.
A couple keyboard strokes will enable our screen record feature. Choose to record a GIF or an HD video. with HD video recordings you can also record your webcam + audio, along with your screen. '
Once you’re done, CloudApp uploads the video for you and copies a link to your clipboard so you can quickly paste anywhere—email, chat, or support ticket