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Case Study:Intercom

Intercom uses CloudApp to improve communication across global offices

  • Team saved more than 1 hour every week by using CloudApp
  • Decreased frustration
  • Better flow of ideas and creativity

"We use CloudApp primarily for handling feedback. We’re big advocates of the “show, don’t tell” principle at Intercom, and CloudApp helps us achieve that."

Geoffrey Keating

Content Marketing Manager at intercom

Challenge

Founded in 2011, Intercom makes customer messaging apps for sales, marketing, and support, connected on one platform. Intercom has raised $116M in venture funding, and has 350+ employees across its San Francisco headquarters, Dublin R&D office, and London and Chicago offices.

Intercom teams needed an easy way to work together while being on different sides of the planet.

Solution

Intercom uses CloudApp to handle feedback: Comments about a specific project are gathered in Dropbox paper. If a conversation is needed, Intercom’s team uses Slack. When they need to collaborate and ask for changes, they use annotated screenshots and screen recordings. “Annotated screenshots are so much clearer than writing out: Can we increase the padding on the left corner of p 47 and fix the typo in the image?” says Geoffrey Keating from the Marketing Team.

Benefits

Intercom teams save time by quickly giving feedback with a screenshot or screen recording instead of having to take 5 minutes to write an answer down. Also, by being able to explain exactly what they mean, they decreased confusion and need for long back and forth communications, made even harder by time difference.

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How to Use the Internet

Watch our videos on how to start really using the Internet.

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How to Fit Images into Shapes on Google Slides

  1. Open a new Google Slide and upload a picture to a blank slide
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Over 4 million people trust CloudApp

CloudApp Lite Software Integration for Jira Project Management

Faster bug reporting with CloudApp. Create visual explanations, edit and annotate, add a link directly into JIRA software

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Atlassian Jira Lite Integration | CloudApp

Easy to setup:

1

Start your team account

2

Share CloudApp Links

Create visual explanations

CloudApp lets your team capture video of anything on your screen; from a browser tab or an interaction in a native Windows or Mac app that can be shared via link directly into any JIRA software ticket.

Create visual explanations

CloudApp lets your team capture video of anything on your screen; from a browser tab or an interaction in a native Windows or Mac app that can be shared via link directly into any JIRA software ticket.

Create visual explanations

CloudApp lets your team capture video of anything on your screen; from a browser tab or an interaction in a native Windows or Mac app that can be shared via link directly into any JIRA software ticket.

Over 4 million people use CloudApp's
screen recording software.
Work faster.

CloudApp Raises $9.3M Series A

View the announcement from CloudApp CEO Scott Smith