Luke Alley, VP of Marketing at Avalaunch Media talking CX

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With more and more companies being created and products on online, customer experience has never been more important. Luke Alley, VP of Marketing at Avalaunch Media, sits down and talks with me about how Avalaunch Media has been able to stand out by building relationships, changing the culture, and transitioning to remote working with visuals. Luke provides his thoughts about the future of customer experience and how individual transactions may not be the answer. 

Avalaunch Media is a full-service digital marketing agency that is based out of Lehi, Utah. They focus on all facets of digital marketing including SEO, PPC, and content marketing. Avalaunch invests time and resources into their clients and focuses on creating the perfect company culture by meshing a perfect equilibrium of professional and playful. 

Luke Alley is the Vice President of Digital Marketing at Avalaunch Media where he oversees the SEO and PPC teams which improve client retention, integrate SEO, PPC, and CRO services, and business development. Prior to his time at Avalaunch Media, he was a professor at BYU teaching Digital Advertising and the President of Get Found First which developed and implemented marketing programs using websites.