Our world is a place where we expect to hear back from someone when we fill out a form, send a tweet, or sign up for a product. When a business doesn't put this effort on the table it loses instant value and kills a chance at a loyal customer.
In Episode 2, I talk with Cody Gilland former Director of Sales at Lucid Software and current VP of Sales/Customer Success at CloudApp. Cody takes us through running a successful landscaping business at 14, how a phone booth manufacture won over his heart, and what his key points and outcomes are for creating a good customer experience.
Hint - it starts with just showing up.