Our world is a place where we expect to hear back from someone when we fill out a form, send a tweet, or sign up for a product. When a business doesn't put this effort on the table, it loses instant value and kills a chance at a loyal customer. In Episode 2, I talk with Cody Gilland, former Director of Sales at Lucid Software and current VP of Sales/Customer Success at CloudApp. Cody takes us through running a successful landscaping business at 14, how a phone booth manufacturer won over his heart, and what his key points and outcomes are for creating a good customer experience.
CloudApp is a startup based in the Greater Salt Lake City Area that focuses on powering the modern and remote workplace by bringing screen recording, screenshots, and GIF creation to the cloud, in an easy-to-use enterprise-level app. Capturing and sharing to accelerate your workflow is face-to-face, eliminating the meeting or long email.
Cody Gilland is the Vice President of Sales and Customer Success at CloudApp. He carries a background in scaling profitable customer experience led freemium businesses. Prior to CloudApp, Cody was the Director of Sales at Lucid Software where he oversaw sales that have nearly doubled in size every year. He also worked on the Corporate Finance Team at Time Warner, Inc.