We love screenshots more than anyone out there but we know that screenshots alone aren’t enough to get the job done. Not when you’re dealing with customer care, complicated systems and fixing bugs.
Did you know you can use CloudApp to create GIF’s that both customers and teams will love. Boost morale, convey dense information into a simple image and get the point across faster, in a more effective and entertaining way. GIFs are proven to convey more info faster - since 70% of people who learn better visually.
Love video? Love GIF’s? So do we and sometimes nothing gets the job done like a quick explainer video, or screen recording with a fast audio explanation. Customers connect better when they can see your face or hear your voice and it’s just easier to use to explain difficult concepts, or complicated steps via video or screen recording.
The best part? Record the video or screen share once and share with other customers or team members having the same issue forever. Creating a library of screen recorded FAQ’s on your homepage will cut down on customer service time, leaving everyone happier.
In other words, CloudApp saves you from having to repeat yourself all day, everyday and your customers and teams will have a library of resources to visit every time they have to troubleshoot - before having to ask you for help.