Don't tell your customers what to do. Show your customers what to do with CloudApp. Instead of typing out a 3-paragraph essay, you can instead instantly record a quick HD video or explanatory GIF, and directly insert it into a Zendesk Support ticket so that your customer has an easy visual how-to guide to answer their question.
When you're trying to help a customer, but you've got hundreds of tickets left in your backlog, you want to be more effective with your time and reduce the back and forth -- all while giving the best possible customer experience. CloudApp makes it easy to capture your screen, mark it up with annotations (lines, arrows, blur) and show your customer what they need to do.
Add GIFs, videos and images directly into a Zendesk Support ticket in one-click. Instead of asking your customer to click out to a help center link or visit yet another website to answer their question, give them exactly what they need directly in their support ticket.
Darcy shared with CloudApp a few of Buffer’s Customer Support tips.
Interview with Daniel Istvan Kovacs, Senior Support Specialist at Prezi