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Customer Experience

Our best resources on customer experience management, tools, processes, and planning all in one place for you!
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Customer Experience:

What is Customer Experience?

To many, customer experience is the essence of a relationship between company and consumer at every point in the journey. From initial advertising impression to retention activities, the customer experience is vital to a happy and fulfilled customer. Customer involves everything from marketing to sales to product. Every touch point in the customer journey has to be managed so that the brand feels consistent to everyone. So how is it done? How is such a large feat managed?

‍We’ve compiled our best resources on customer experience management, tools, design, and much more to help you nail your customer experience efforts down. Whether you’re in management, a new customer experience associate, or someone just looking to learn, we’ve got something here for you! And of course, be sure to check out how CloudApp can help you have a more consistent and convenient customer experience.

ARTICLES

4 Ways Managers can Train More Effectively

Managing a team is daunting. However, when it comes to training teams, nearly 75% of managers are unhappy because the training offered didn’t accomplish goals. Yet offering opportunities for employees
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Developing Key Talent In New Employees

Any company that wants to succeed in the new digital economy can do so by focusing on its most valuable assets—employees. Talent development involves strategically developing new and old employees’
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5 Ways Customer Service Finds Your Fans

It’s not enough to convince current customers to return to your website or purchase more products from you. To scale your business, you must leverage customer service to transform customers
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CS Data: Track Customers and Demographics

Customer support data and metrics allow businesses to monitor their customer service efforts in an on-demand and multi-platform world. Tracking standard metrics for customer support enables a company to allocate
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6 Reasons Customer Support Ops Works

Is your customer support team juggling between delivering exceptional customer experience, keeping the team morale high, and balancing efficiency, all within a tight budget? Then what’s missing in your customer
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CS Ops Specialist’s 101

A CS Ops Specialist is a customer success role. Their duties include coaching or training customer service representatives to provide excellent customer support or improve customer experience. Other responsibilities include
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HARVEY MAGANA
CUSTOMER SUPPORT
PREZI

EBOOK

Creating a Customer Experience For Millennials
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TIPS

7 Ways to Create the Best Customer Service Experience

Customer Support. Every company has it, but not every company excels at it. Those that have the best customer support really seems to know what they’re doing! So what are they doing? We’ve compiled a list of seven tips to create the best customer service experience. Check it out!
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TOOLS

Customer Support Tool

Customer support is a part of any successful company’s offering and service. But what tools do these successful companies use to do great work? Enter CloudApp! With the ability to screenshot, record, and annotate problems and share them with customers, it is a perfect tool for every customer support team. If your company is struggling or wants to improve your support, CloudApp is the way to go.
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Asana

Help your team organize, track, and manage their work with Asana.

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Trello

Trello uses visual boards to help you manage your projects and tasks.

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CloudApp

Create, annotate, and share whenever you need with CloudApp.

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GUIDES

Your Guide to Customer Experience Management

Business success, at its core, comes from the ability to acquire and retain customers and consistently meet their needs. A lot of companies face similar challenges in their efforts to build a good customer experience such as bias, data, and consistency. So how do you go about building good customer service and experience. Check out our four steps and more!
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