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Customer Experience

Our best resources on customer experience management, tools, processes, and planning all in one place for you!
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Customer Experience:

What is Customer Experience?

To many, customer experience is the essence of a relationship between company and consumer at every point in the journey. From initial advertising impression to retention activities, the customer experience is vital to a happy and fulfilled customer. Customer involves everything from marketing to sales to product. Every touch point in the customer journey has to be managed so that the brand feels consistent to everyone. So how is it done? How is such a large feat managed?

‍We’ve compiled our best resources on customer experience management, tools, design, and much more to help you nail your customer experience efforts down. Whether you’re in management, a new customer experience associate, or someone just looking to learn, we’ve got something here for you! And of course, be sure to check out how CloudApp can help you have a more consistent and convenient customer experience.

ARTICLES

7 Ways to Retain New Customers

Often, companies view customer retention as a metric, losing sight of what’s important: their customers. Keeping current customers can indeed affect your revenue positively—research shows that improving customer retention rates by
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3 Threats to Customer Satisfaction (And 3 Solutions)

Customer satisfaction affects your company’s revenue significantly. Conversely, low levels of customer satisfaction mean your customer retention rates are also low. Research by Esteban Kolsky found that only one out of
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10 Best Google Phone Shortcuts in 2022

Shortcuts are some of tech’s best treasures. Nothing is more satisfying than finding quick ways to get stuff done on your Google phone. Google loves sneaking shortcuts and time-savers into
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5 Strategies to Retain Customers

For those who work in sales, their top priority is to find new ways to improve revenue. To do that, they must sell more, which ultimately means they need more
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10 Best Apple Phone Shortcuts in 2022

Even though you might forget the pre-installed Shortcut app on your Apple phone, it’s crucial to familiarize yourself with this brilliant addition. From complicated tasks to widgets, shortcuts allow you
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3 Mistakes to Avoid in Customer Support

Customer support is the backbone of a successful business. It’s the difference between negative reviews and positive reviews and it can foster positive word of mouth, repeat clients, or cause
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HARVEY MAGANA
CUSTOMER SUPPORT
PREZI

EBOOK

Creating a Customer Experience For Millennials
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TIPS

7 Ways to Create the Best Customer Service Experience

Customer Support. Every company has it, but not every company excels at it. Those that have the best customer support really seems to know what they’re doing! So what are they doing? We’ve compiled a list of seven tips to create the best customer service experience. Check it out!
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TOOLS

Customer Support Tool

Customer support is a part of any successful company’s offering and service. But what tools do these successful companies use to do great work? Enter CloudApp! With the ability to screenshot, record, and annotate problems and share them with customers, it is a perfect tool for every customer support team. If your company is struggling or wants to improve your support, CloudApp is the way to go.
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Asana

Help your team organize, track, and manage their work with Asana.

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Trello

Trello uses visual boards to help you manage your projects and tasks.

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CloudApp

Create, annotate, and share whenever you need with CloudApp.

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GUIDES

Your Guide to Customer Experience Management

Business success, at its core, comes from the ability to acquire and retain customers and consistently meet their needs. A lot of companies face similar challenges in their efforts to build a good customer experience such as bias, data, and consistency. So how do you go about building good customer service and experience. Check out our four steps and more!
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