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Customer Experience

Our best resources on customer experience management, tools, processes, and planning all in one place for you!
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Customer Experience:

What is Customer Experience?

To many, customer experience is the essence of a relationship between company and consumer at every point in the journey. From initial advertising impression to retention activities, the customer experience is vital to a happy and fulfilled customer. Customer involves everything from marketing to sales to product. Every touch point in the customer journey has to be managed so that the brand feels consistent to everyone. So how is it done? How is such a large feat managed?

‍We’ve compiled our best resources on customer experience management, tools, design, and much more to help you nail your customer experience efforts down. Whether you’re in management, a new customer experience associate, or someone just looking to learn, we’ve got something here for you! And of course, be sure to check out how CloudApp can help you have a more consistent and convenient customer experience.

ARTICLES

5 Strategies to Retain Customers

For those who work in sales, their top priority is to find new ways to improve revenue. To do that, they must sell more, which ultimately means they need more
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10 Best Apple Phone Shortcuts in 2022

Even though you might forget the pre-installed Shortcut app on your Apple phone, it’s crucial to familiarize yourself with this brilliant addition. From complicated tasks to widgets, shortcuts allow you
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3 Mistakes to Avoid in Customer Support

Customer support is the backbone of a successful business. It’s the difference between negative reviews and positive reviews and it can foster positive word of mouth, repeat clients, or cause
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Customer Support 101

What Does Customer Support Entail? Customer support encompasses services businesses offer to help customers get maximum value from their products and solve their problems. Customer support involves onboarding, answering questions,
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How Much Time Could CloudApp Save You?

Jeannie Walters notes we can no longer think of the digital customer journey as separate from the larger customer journey as a whole. In the past, customers typically valued their
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CloudApp Named A “Top 10 Hottest Product” by Amplitude

CloudApp was named one of the top 10 hottest products in Amplitude’s Inaugural Product Report for 2021.  As a leader in product insight and analytics, Amplitude wanted to “provide meaningful
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HARVEY MAGANA
CUSTOMER SUPPORT
PREZI

EBOOK

Creating a Customer Experience For Millennials
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TIPS

7 Ways to Create the Best Customer Service Experience

Customer Support. Every company has it, but not every company excels at it. Those that have the best customer support really seems to know what they’re doing! So what are they doing? We’ve compiled a list of seven tips to create the best customer service experience. Check it out!
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TOOLS

Customer Support Tool

Customer support is a part of any successful company’s offering and service. But what tools do these successful companies use to do great work? Enter CloudApp! With the ability to screenshot, record, and annotate problems and share them with customers, it is a perfect tool for every customer support team. If your company is struggling or wants to improve your support, CloudApp is the way to go.
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Asana

Help your team organize, track, and manage their work with Asana.

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Trello

Trello uses visual boards to help you manage your projects and tasks.

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CloudApp

Create, annotate, and share whenever you need with CloudApp.

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GUIDES

Your Guide to Customer Experience Management

Business success, at its core, comes from the ability to acquire and retain customers and consistently meet their needs. A lot of companies face similar challenges in their efforts to build a good customer experience such as bias, data, and consistency. So how do you go about building good customer service and experience. Check out our four steps and more!
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