Customer Experience

Our best resources on customer experience management, tools, processes, and planning all in one place for you!

Customer Experience:

What is Customer Experience?

To many, customer experience is the essence of a relationship between company and consumer at every point in the journey. From initial advertising impression to retention activities, the customer experience is vital to a happy and fulfilled customer. Customer involves everything from marketing to sales to product. Every touch point in the customer journey has to be managed so that the brand feels consistent to everyone. So how is it done? How is such a large feat managed?

‍We’ve compiled our best resources on customer experience management, tools, design, and much more to help you nail your customer experience efforts down. Whether you’re in management, a new customer experience associate, or someone just looking to learn, we’ve got something here for you! And of course, be sure to check out how CloudApp can help you have a more consistent and convenient customer experience.

ARTICLES

How Customer Success Should Be Involved in Product Launches

The word for the week in Customer Success is "stickiness." How do you get a CS team and Product to work together to on product launches to engage and retain customers?

What Is Success?

How do you define success? Jason Toy, our Chief Product Officer, shares his definition for individuals and groups.

Why Screen Capture Software Is Where It’s At

Digitally speaking, any image or video captured from your screen is a potential opportunity to convey a complex message or an idea. That’s when a screen capture software featuring multiple video and recording tools comes in handy.

How to Collaborate: Product Marketing and Customer Success

If companies want to take advantage of the full benefits of Customer Success beyond just renewals, there needs to be more hands on deck.

How imFORZA Uses CloudApp to Save Its Employees Hundreds of Hours

CloudApp has saved our team hundreds of hours of time in our marketing, sales, service, project management, and training efforts.

How to Send A Video Through Email

We invented CloudApp so you never have to get the "File too large" notification again.

“Awesome app. It makes communicating so much easier with those who need more to understand.”

HARVEY MAGANA
CUSTOMER SUPPORT
PREZI

EBOOK

Creating a Customer Experience For Millennials

TRENDS

Creating a Customer Experience For Millennials

TIPS

7 Ways to Create the Best Customer Service Experience

Customer Support. Every company has it, but not every company excels at it. Those that have the best customer support really seems to know what they’re doing! So what are they doing? We’ve compiled a list of seven tips to create the best customer service experience. Check it out!

TOOLS

Customer Support Tool

Customer support is a part of any successful company’s offering and service. But what tools do these successful companies use to do great work? Enter CloudApp! With the ability to screenshot, record, and annotate problems and share them with customers, it is a perfect tool for every customer support team. If your company is struggling or wants to improve your support, CloudApp is the way to go.

Asana

Help your team organize, track, and manage their work with Asana.

Trello

Trello uses visual boards to help you manage your projects and tasks.

CloudApp

Create, annotate, and share whenever you need with CloudApp.

GUIDES

Your Guide to Customer Experience Management

Business success, at its core, comes from the ability to acquire and retain customers and consistently meet their needs. A lot of companies face similar challenges in their efforts to build a good customer experience such as bias, data, and consistency. So how do you go about building good customer service and experience. Check out our four steps and more!

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Resources

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Product

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Solutions

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Resources

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Customer Experience