The DNA of an Experience

- 74% of business buyers say they’ll pay more for a great experience (Salesforce)
- Experiences weave throughout your entire company and can be improved with video, personalization, and design led thinking.
- We live an experience age. This book will help you to navigate the why and how to create an experience
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Chapters inside
Customer Experience: The Thought Process of a Consumer
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Customer Experience: The Thought Process of a Consumer
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The Everlasting Bond Between Trust and Customer Satisfaction
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The Everlasting Bond Between Trust and Customer Satisfaction
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