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Gainsight is the defacto leader is customer success software. Some would even argue that Gainsight defined what customer success is today. As the CEO, Nick Mehta has learned the ins and outs of software to enable your success leaders, and how to create an experience for his own customers.

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On this episode of The DNA of An Experience, Nick Mehta CEO of Gainsight and Joe Martin VP of Marketing at CloudApp talk through how to create an experience for a customer along every stage of the journey.

What we talked about

To listen to the audio of the podcast go here