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Visualize A User’s Situation Through CloudApp

Submitted by: Elba Quintero

Learn how Elba and the rest of the Wizeline team uses CloudApp to visualize a user's situation.

Our community is over 3 million users strong and growing. CloudApp provides instant collaboration for individuals and enterprise level through sharable screenshotsscreen recording videos, and GIFs. But don’t just take our word for it- we have asked some of our power users to tell us about their experience using our platform. Learn how our power users are leveraging CloudApp in their daily workflows to improve productivitycommunication, and more!‍

When we write articles for our Help Center, we need to have screenshots of the Platform. In these cases, CloudApp is the way to go.

- Elba Quintero

About our power user, Elba Quintero

The Wizeline team understands that a great product is only as good as its delivery. A world-class product with sloppy delivery leaves customers unhappy and unimpressed – regardless of how awesome the product may be. By building better systems and communication around how technology is built, Wizeline accelerates product delivery while making the customer experience second to none. Customer Service Rep, Elba Quintero gave us the inside scoop on how Wizeline always seems to get it right.‍

What are the workflows at Wizeline where you see teams using CloudApp?

Different teams at Wizeline use CloudApp: Engineering, Customer Success, Sales, UX, Client Communication, Marketing, etc. I use it the most when I need to visualize the user’s situation to see what they’re experiencing, or should be experiencing. ‘Annotate’ is one of the features I use the most because it’s really easy and fast to use. When we write articles for our Help Center, we need to have screenshots of the Platform. In these cases, CloudApp is the way to go.‍

When you start a new project, what process do you follow? 

I need to have a very clear idea of what the final product will be. So every new project starts with a lot of questions, you answer as many as you can, and then you can start the planning. The prioritization happens: the art of deciding what comes first, and what comes after. Then you start actually doing things and you get to see your plans take form (that’s the most exciting part for me). It’s always fair to re-evaluate if what you’re doing is correct or not, and plan again whatever needs to be re-planned. 

How much is your work focused on user experience and content? 

As part of the Customer Success Team at Wizeline, our goal is to ensure that customers can adopt, engage with and maximize value from the Wizeline platform. User experience is something that we focus on all the time, and we are constantly creating new content for the Help Center and Zendesk. CloudApp helps us create visual support so our users can learn new things on their own. In this way, CloudApp makes the work very easy for us.

At CloudApp, we are continually striving to find the best ways to provide a great customer feedback led product and engage with our community of millions of users. We would be nothing without our CloudApp champions and love to hear from power users who love our product and benefit from it! If you would like to be featured as a power user, fill out the form below.