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Provide Better Support To Customers With CloudApp

Submitted by: Kim Kadiyala

Learn how Kim and the Zapier team use CloudApp to provide better support to customers.

Our community is over 3 million users strong and growing. CloudApp provides instant collaboration for individuals and enterprise level through sharable screenshotsscreen recording videos, and GIFs. But don’t just take our word for it- we have asked some of our power users to tell us about their experience using our platform. Learn how our power users are leveraging CloudApp in their daily workflows to improve productivitycommunication, and more!‍

We use Cloudapp annotation heavily in support because it lets us pinpoint what we want the customers to look at.”

- Kim Kadiyala, Marketer at Zapier

About our power user, Kim Kadiyala

‍Zapier uses CloudApp to create GIFs and videos as much as possible. But when words are necessary it’s important to cut down on the time it takes to type and re-type the same message over and over again – as well as cut down on the amount of errors!‍

Since text expansion is a lot like auto-complete on your phone, you can type a predefined set of keys and then the text auto-expands into something that would be more of a pain to type out.‍

TextExpander is perfect for “static” replies – when you need to say the exact same thing, use macros for dynamic replies, pull time and date info, insert custom details manually or even insert info that’s been copied to your clipboard (like a CloudApp GIF).

At CloudApp, we are continually striving to find the best ways to provide a great customer feedback led product and engage with our community of millions of users. We would be nothing without our CloudApp champions and love to hear from power users who love our product and benefit from it! If you would like to be featured as a power user, fill out the form below.