Submitted by: Dániel Kovács
Our community is over 3 million users strong and growing. CloudApp provides instant collaboration for individuals and enterprise level through sharable screenshots, screen recording videos, and GIFs. But don’t just take our word for it- we have asked some of our power users to tell us about their experience using our platform. Learn how our power users are leveraging CloudApp in their daily workflows to improve productivity, communication, and more!
I have always wanted to work with customers and make sure that they are successful with the product they are using. I did my studies in Hungary about customer care. My passion for customer care started when I lived in the U.S. and saw how differently businesses communicate and provide support for their customers compared to how they communicated in Hungary.
I have had larger and smaller projects related to our Support Team, and the main goal was to increase the efficiency of the support staff. I have created QA projects and workshops and have proposed the most effective tools for our team to use. These processes have allowed the support staff to work more efficiently and faster.
For example, one of my projects is to increase the quality of Support interaction with users. First, I create a mindmap and a rough draft. During this process, I use capture tools to gather all my information in Cloudapp. CloudApp has significantly increased the efficiency of my projects and work processes due to it being fast and extremely easy to use. Example: I use Cloudapp to make GIFS/screenshots when building knowledge bases for our Support Team agents.
Going the extra mile for the users and doing anything possible to find a solution for them. It is also crucial for the Support Team to channel feedback to the product group in the most efficient way possible and act as the bridge between the end user and the product team.
At CloudApp, we are continually striving to find the best ways to provide a great customer feedback led product and engage with our community of millions of users. We would be nothing without our CloudApp champions and love to hear from power users who love our product and benefit from it! If you would like to be featured as a power user, fill out the form below.