Menu Close

Faster bug review and tracking

Submitted by: Honeycomb.io

Release more features and fewer bugs with flexible, asynchronous communication

Our community is over 3 million users strong and growing. CloudApp provides instant collaboration for individuals and enterprise level through sharable screenshotsscreen recording videos, and GIFs. But don’t just take our word for it- we have asked some of our power users to tell us about their experience using our platform. Learn how our power users are leveraging CloudApp in their daily workflows to improve productivitycommunication, and more!‍

24% Fewer Bugs

Crystal clear communication means that the team push higher quality code to production.

17% Fewer Meetings

Quick asynchronous messages means fewer Zoom calls, more time for developers to write code.

90 Days Payback

It didn’t take long for the new style of visual communication to start paying dividends. Once the whole team was on board and got used to videos instead of email, CloudApp paid for itself.

The leading observability platform Honeycomb.io sees payback in less than three months with visual work communication tool.

UI planning, quality code delivery on tight timelines.

What is Honeycomb.io? It’s a fast analysis tool that finds patterns and outliers across billions of rows of data to solve problems.

Teams maximize their takeaways for refined insights. They can raise questions of their own software, as well as across any part of the tech stack they use. We sat down with Honeycomb co-founder and Chief Product Officer, Christine Yen, to understand why CloudApp is now a tool her team can’t live without.

Work Communication = Too Much Time + Too Much Friction

Before CloudApp, the Honeycomb workflows relied on native screenshot tools, clumsy in nature, and text to explain relevant graphs or data, the basic problems of code and potential solutions. “I was communicating with screenshots through the default operating system. It was much harder to conduct our reviews. We couldn’t relay our diagnosis without inefficient, manual steps that inevitably brokedown communication instead of building it up.”

This clumsiness in communication led to repeat questions and repeat answers given and taken by the Honeycomb team and their customers. The team didn’t know it yet, but they were reviewing less and communicating more. Totally unproductive.

Rapid deployment with continuous feature delivery

CloudApp Visuals = Pinpoint Accuracy + More Work

It wasn’t until the integration of CloudApp that the team saw how much time was taken away from work and towards communication.

How does the team use CloudApp now? They elevate their technical conversations with visuals integrated into their workflow. 

  • CloudApp elevates their UI feature development workflow.

  • Developers can now insert video capture links directly into pull requests. 

  • Developers can view and understand a bug without ever leaving an application. 

  • The link unfurl feature displays a thumbnail image so recipients can instantly process what the link is without clicking it.

  • This feature and its integration with JIRA smooths bug tracking and project management.

  • CloudApp centralizes communication with ready-to-paste links into messaging apps like Slack and Hipchat. 

Fast ROI and rewarding payback in under three months
Teams maximize their take 

“I was communicating with screenshots through the default operating system. It was much harder to conduct our reviews. We couldn’t relay our diagnosis without inefficient, manual steps that inevitably brokedown communication instead of building it up.”

This clumsiness in communication led to repeat questions and repeat answers given and taken by the Honeycomb team and their customers. The team didn’t know it yet, but they were reviewing less and communicating more.

At CloudApp, we are continually striving to find the best ways to provide a great customer feedback led product and engage with our community of millions of users. We would be nothing without our CloudApp champions and love to hear from power users who love our product and benefit from it! If you would like to be featured as a power user, fill out the form below.