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Boost Visual Communication With CloudApp

Submitted by: Kelly Eng

Learn how Kelly and the Adroll team use CloudApp to boost visual communication.

Our community is over 3 million users strong and growing. CloudApp provides instant collaboration for individuals and enterprise level through sharable screenshots, screen recording videos, and GIFs. But don’t just take our word for it- we have asked some of our power users to tell us about their experience using our platform. Learn how our power users are leveraging CloudApp in their daily workflows to improve productivity, communication, and more!‍

If my engineering team has a couple of options for how something might be implemented, they’ll use GIFs to show me what Option A looks like verses Option B.

- Kelly Eng

About our power user, Kelly Eng

Adroll is the growth platform that helps e-commerce brands grow their online business. It capitalizes on channels like email, social, and targeted ads to boost the ROI of your team’s continued marketing efforts. Kelly Eng, Product Manager at Adroll shares how CloudApp boosts visual communication for her product team.‍

Present Feature Versions Easily‍

Product management involves plenty of feature improvement. Engineers produce multiple options for feature improvements and take them to Kelly. The decision for which feature to choose is harder when they are presented with text-based messages. She says that GIFs have made all the difference for better team communication. GIFs from engineers make it easy for her to compare feature options. They let her see discrepancies side-by-side so she can understand which works better.

Enhance your Slack Experience‍

Kelly captures content, them simply pastes it with CloudApp’s Slack Integration where it automatically uploads and “unfurls.” Unfurling means that a thumbnail photo of her content quickly generates so her recipients can see it without clicking on it.‍

Using CloudApp is easier than uploading an image directly into Slack.

CloudApp’s link unfurl feature in Slack saves her team time by eliminating confusion. They no longer need to clarify text-based messages since visuals do the work.

Communicate with Support Teams

Clear communication between the product and support team is imperative. An easy way for the support team to communicate issues to the product team is creating GIFs of bugs. A quick, autoplay clip of a bug immediately identifies the issue for the product team. They no longer waste time composing tedious explanations of what’s occurring. With CloudApp, they can simply show it.  ‍

Instead of typing up a huge paragraph of what they saw, they just make a quick GIF and we’ll see exactly what they’re seeing.

At CloudApp, we are continually striving to find the best ways to provide a great customer feedback led product and engage with our community of millions of users. We would be nothing without our CloudApp champions and love to hear from power users who love our product and benefit from it! If you would like to be featured as a power user, fill out the form below.

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