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Improve Communication in Customer Success Platform

Submitted by: Steve Davis

Learn how Gainsight's premiere support manager Steve Davis speeds up the customer support process.

Our community is over 3 million users strong and growing. CloudApp provides instant collaboration for individuals and enterprise level through sharable screenshots, screen recording videos, and GIFs. But don’t just take our word for it- we have asked some of our power users to tell us about their experience using our platform. Learn how our power users are leveraging CloudApp in their daily workflows to improve productivity, communication, and more!

Few can do it like Gainsight’s Steve Davis can. As one with a to-do list that doesn’t show signs of letting up anytime soon, Steve understands the value of finding tools that simplify the support process for customer support representatives everywhere.

Gainsight is a customer success company whose product assesses the health of the customer environment to produce better results. The software identifies key moments that might be potential opportunities for upselling, all with customer data.

Steve says that CloudApp’s video feature is the best medium for delivering signature messages to customers in the fastest way. “CloudApp shortens interactions that typically require at least two or three replies down to one easy GIF or video,” Steve says, giving his support reps the freedom to cover more ground.

Video personalization ultimately strengthens the relationship that Gainsight has with its customers, since people jump at the chance to watch a quick webcam recording of a real person explaining something. Videos are easily shared, and can be paused or replayed by customers or support reps at any time.

When a customer’s situation is ripe for upsell, using software that is informative and proactive is paramount to accelerating growth and reducing churn. With CloudApp, Gainsight can create more opportunity to elevate customer status for its clients.

At CloudApp, we are continually striving to find the best ways to provide a great customer feedback led product and engage with our community of millions of users. We would be nothing without our CloudApp champions and love to hear from power users who love our product and benefit from it! If you would like to be featured as a power user, fill out the form below.

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