How to Reduce Customer Support Tickets With a Knowledge Base

More and more customers prefer self-service over having to engage with a company’s support team. Support-seekers often think of self-service as the fasted method to resolve their issue. No waiting in a queue, no explaining the problem, just searching for the results and following along. Having this information readily available for customers can greatly reduce customer support tickets.

How to Create a Customer Support Ticket That Knocks It Out Of The Park

How to Create a Customer Support Ticket That Knocks It Out Of The Park

How to Create a Customer Support Ticket That Knocks It Out Of The Park Many consumer experience trends show customers have higher expectations from customer support teams. They expect exceptional experience, faster resolution, and quick responses. To meet and exceed these expectations and ensure stronger connections, you need to know how to create better customer […]

How to Make Difficult Customer Conversations Easier

How to Make Difficult Customer Conversations Easier

How to Make Difficult Customer Conversations Easier In customer support, you’re bound to have difficult customer conversations. Often, people get confused, have bad days, and things go wrong. However, difficult, disgruntled, and dissatisfied customers aren’t necessarily a reflection of how well your company is run because people are, well, humans. Often, difficult customer conversations result […]

Brands with the Best Customer Service

Brands with the Best Customer Service

Brands with the Best Customer Service What’s the driving force of any brand? It’s delivering excellent customer service. Sure, it’s not about being courteous in every customer interaction. However, providing exceptional customer service is an integral part of every business and can significantly affect your bottom line and how your target audience views your company. […]

The New Normal for Customer Support

The New Normal for Customer Support

The New Normal for Customer Support COVID-19 has affected billions of lives and people’s attitudes towards remote working. Governments across the globe are balancing easing lockdown restrictions with infection rates, allowing people and businesses to adapt to the new normal. Today, companies should remember that when dealing with consumers, they aren’t creatures of logic but […]

5 Customer Support Staffing Strategies

5 Customer Support Staffing Strategies

5 Customer Support Staffing Strategies Having a great customer support team is easier said than done. Call centers experience high turnover rates, which sometimes reach 50% annually. Constantly finding, hiring, and training new customer support representatives is expensive and time-consuming and can leave your clients frustrated, which ultimately can hurt your business. 33% of customers […]

6 Reasons Customer Support Ops Works

6 Reasons Customer Support Ops Works

6 Reasons Customer Support Ops Works Is your customer support team juggling between delivering exceptional customer experience, keeping the team morale high, and balancing efficiency, all within a tight budget? Then what’s missing in your customer support team is a customer support ops function. A customer support operations team can handle all the operational and […]

How to Hire a Customer Success Manager

A customer-centric approach is crucial for companies, no matter the industry they belong to. In today’s competitive marketplace, customers hold more power than ever before in how they make purchasing decisions. It an be daunting to stand out in a noisy, crowded marketplace. That’s especially true because we now live in a subscription economy where […]