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About CloudApp
Customer Stories
Customer Support
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Customer Support
How to Measure the Effectiveness of Your Customer Experience Strategy
August 15, 2019
How to leverage data to measure your customer experience strategy
7 Min Read
How to Measure the Effectiveness of Your Customer Experience Strategy Test Link
Customer Support
Empathy and Product Management: A Guide to Better Serving Your Customers
August 13, 2019
Empathy and Product Management: A Guide on Better Serving Your Customers
8 Min Read
Empathy and Product Management: A Guide to Better Serving Your Customers Test Link
Customer Support
8 of the Best Customer Support Tips for Your Business
July 25, 2019
Customer support is key. Here are some things to focus on.
5 Min Read
8 of the Best Customer Support Tips for Your Business Test Link
Customer Support
A Complete Guide to Support Driven Growth
July 25, 2019
Learn how to implement a customer driven growth strategy.
8 Mind Read
A Complete Guide to Support Driven Growth Test Link
Customer Support
Why Productivity and Customer Experience Go Hand-in-Hand
July 24, 2019
Customer experience should be viewed through a lens of productivity
8 Min Read
Why Productivity and Customer Experience Go Hand-in-Hand Test Link
Customer Support
A Handy Guide to Understanding Customer Success Strategies
July 22, 2019
The essential for understanding and deploying a customer success strategy
8 Min Read
A Handy Guide to Understanding Customer Success Strategies Test Link
Customer Support
The Principles of Customer Success and Why They are Important
July 18, 2019
The Principles of Customer Success Featuring the Golden Rule
6 Min Read
The Principles of Customer Success and Why They are Important Test Link
Customer Support
The Essential Guide to Creating Customer Service Follow Up Emails
July 17, 2019
The essential guide to creating better customer service follow-up emails
8 Min Read
The Essential Guide to Creating Customer Service Follow Up Emails Test Link
Customer Support
The Definitive Guide to Customer Success Journey Mapping
July 16, 2019
Learn how to create a customer success journey map.
10 Min Read
The Definitive Guide to Customer Success Journey Mapping Test Link
Customer Support
Winning Back Lost Customers: Strategies to Rebuild Loyalty and Trust
July 15, 2019
Tips for Companies to Win Back Lost Customers
8 Min Read
Winning Back Lost Customers: Strategies to Rebuild Loyalty and Trust Test Link
Customer Support
Enhance Your Customer Experience With Live Support and Video to Boost Revenue
July 11, 2019
Enjoyable customer experiences improve sales and live chat is a top method
8 Min Read
Enhance Your Customer Experience With Live Support and Video to Boost Revenue Test Link
Customer Support
5 Data-Backed Customer Retention Strategies Your Business Needs
July 9, 2019
Customer retention strategies are crucial for reducing churn in business.
6 Min Read
5 Data-Backed Customer Retention Strategies Your Business Needs Test Link
Customer Support
5 Steps to Make Customer Experience a Part of Company Culture
July 8, 2019
Creating great customer experiences starts with a customer centric culture
8 Min Read
5 Steps to Make Customer Experience a Part of Company Culture Test Link
Customer Support
Customer Follow Up: Why It’s Important and How to Master It
July 2, 2019
Keeping customers happy and loyal to your brand is important.
6 Min Read
Customer Follow Up: Why It’s Important and How to Master It Test Link
Customer Support
How to Turn Customers Into Brand Promoters Through After Sales Experiences
June 27, 2019
How to turn existing customers into loyal brand promoters with incentives
7 Min Read
How to Turn Customers Into Brand Promoters Through After Sales Experiences Test Link
Customer Support
Every Business Should Be People-Centric
June 26, 2019
Happy employees create happy (profitable!) customers every day
5 Min Read
Every Business Should Be People-Centric Test Link
Customer Support
7 Costly Customer Experience Errors To Avoid
June 21, 2019
Customer experience is key to loyalty and retention. Here are some tips
5 Min Read
7 Costly Customer Experience Errors To Avoid Test Link
Customer Support
Engagement Is Crucial For Effective Customer Experience
June 21, 2019
Three ways to improve your customer experience by supporting engagement
8 Min Read
Engagement Is Crucial For Effective Customer Experience Test Link
Customer Support
Essential Skills to Improve Customer Complaint Responses
June 18, 2019
Understanding Customer Service Complaints & Appropriate Responses
8 Min Read
Essential Skills to Improve Customer Complaint Responses Test Link
Customer Support
7 Effective Ways to Provide Better Customer Service
June 17, 2019
Every customer could use better service. Here are 7 ways you can deliver.
7 Min Read
7 Effective Ways to Provide Better Customer Service Test Link
Customer Support
Video Sharing: For Modern Customers, Seeing Is Believing
June 13, 2019
Give your customers the experience they will never forget with video.
6 Min Read
Video Sharing: For Modern Customers, Seeing Is Believing Test Link
Customer Support
What is Churn, How to Calculate it, and How to Prevent it in 3 Powerful Ways
June 12, 2019
No business is safe from customer churn. We’ll show you how to prevent it.
8 Min Read
What is Churn, How to Calculate it, and How to Prevent it in 3 Powerful Ways Test Link
Customer Support
The Importance of Customer Relations for Customer Support Teams
June 6, 2019
How to build stellar customer relations using your customer support teams.
10 min Read
The Importance of Customer Relations for Customer Support Teams Test Link
Customer Support
4 Ways to Increase Customer Loyalty
January 10, 2019
Increase customer loyalty with educational resources and customer feedback.
3 Min Read
4 Ways to Increase Customer Loyalty Test Link
Customer Support
How to Leverage the Power of AI in Customer Support
December 20, 2018
The future of customer support and service is being changed by AI.
10 Min Read
How to Leverage the Power of AI in Customer Support Test Link
Customer Support
Your Guide to Customer Experience Management
December 18, 2018
A 4 step process to improve your customer experience management abilities.
10 Min Read
Your Guide to Customer Experience Management Test Link
Customer Support
4 Ways to Improve Customer Service
December 17, 2018
Learn how to prioritize customer's needs to deliver exceptional service.
6 Min Read
4 Ways to Improve Customer Service Test Link
Customer Support
How to Get (Useful) Customer Feedback in 4 Steps
December 14, 2018
All companies need systems for gathering and analyzing customer feedback.
10 Min Read
How to Get (Useful) Customer Feedback in 4 Steps Test Link
Customer Support
Customer Experience: What It Is and How to Use It to Boost Your Profits
December 7, 2018
Creating an outstanding customer experience will boost customer loyalty.
10 Min Read
Customer Experience: What It Is and How to Use It to Boost Your Profits Test Link
Customer Support
5 Ways to Improve your Customer Satisfaction Rating with CloudApp
December 6, 2018
5 practical ways to improve your CSAT rating and grow your business.
10 Min Read
5 Ways to Improve your Customer Satisfaction Rating with CloudApp Test Link
Customer Support
5 Ways to Provide Great Customer Service Every Time
November 30, 2018
Great customer service is the key to a business's long-term success.
10 Min Read
5 Ways to Provide Great Customer Service Every Time Test Link
Customer Support
How to Use Customer Satisfaction Score (CSAT) to Show Customers You Care
November 29, 2018
Use Your Customer Satisfaction Score (CSAT) to Show Customers You Care
10 Min Read
How to Use Customer Satisfaction Score (CSAT) to Show Customers You Care Test Link
Customer Support
How to Collect Customer Feedback for Product Teams
November 28, 2018
Collect customer feedback and organize feature requests for product teams.
4 Min Read
How to Collect Customer Feedback for Product Teams Test Link
Customer Support
How to Use Technology to Provide Proactive Customer Service Along the Customer Journey
November 27, 2018
Use Technology to Provide Proactive Support Along the Customer Journey
10 Min Read
How to Use Technology to Provide Proactive Customer Service Along the Customer Journey Test Link
Customer Support
8 Must-Have Customer Support Software Tools
November 26, 2018
8 tools that can anticipate, manage and address the needs of your customers
4 min read
8 Must-Have Customer Support Software Tools Test Link
Customer Support
Increase Your First Call Resolution Rate By Improving Customer Satisfaction
November 20, 2018
Increase First Call Resolution Rate By Improving Customer Satisfaction
10 Min Read
Increase Your First Call Resolution Rate By Improving Customer Satisfaction Test Link
Customer Support
6 Easy-to-Implement Strategies to Improve your NPS Score
November 20, 2018
6 Strategies Companies Can Implement to Boost NPS Scores
10 Min Read
6 Easy-to-Implement Strategies to Improve your NPS Score Test Link
Customer Support
4 Ways to Grow Your Net Promoter Score Through Exceptional Customer Service
November 14, 2018
4 Ways to Grow Your Net Promoter Score Through Exceptional Customer Service
10 Min Read
4 Ways to Grow Your Net Promoter Score Through Exceptional Customer Service Test Link
Customer Support
Customer Success: What It Is, Why It's Important, and How to Implement It
November 8, 2018
Customer Success: What It Is, Why It's Important, and How to Implement It
10 Min Read
Customer Success: What It Is, Why It's Important, and How to Implement It Test Link
Customer Support
5 Customer Service Best Practices that Prevent Churn and Increase Retention
November 1, 2018
Our top 5 customer service best practices agents can use to build loyalty.
10 Min Read
5 Customer Service Best Practices that Prevent Churn and Increase Retention Test Link
Customer Support
How to Create Customer Onboarding Tutorials
October 25, 2018
Create customer onboarding tutorials with Christine and Angela at Linkedin.
5 Min Read
How to Create Customer Onboarding Tutorials Test Link
Customer Support
7 Ways to (Nearly) Create the Best Customer Service Experience
October 25, 2018
Want to improve the customer service experience? Here are 7 actionable tips
8 Min Read
7 Ways to (Nearly) Create the Best Customer Service Experience Test Link
Customer Support
9 Essential Customer Service Skills Every Service Representative Needs
October 17, 2018
Good customer service is acquiring skills to solve problems efficiently.
8 min read
9 Essential Customer Service Skills Every Service Representative Needs Test Link
Customer Support
How to Improve Your CSAT Score with CloudApp
October 9, 2018
Improve your CSAT score with CloudApp's HD recordings and autoplay GIFs.
2 Min Read
How to Improve Your CSAT Score with CloudApp Test Link
Customer Support
How to Improve Customer Support Response Times Regionally
September 21, 2018
Learn how to handle support for different time zones or geographic regions.
4 min read
How to Improve Customer Support Response Times Regionally Test Link
Customer Support
4 Ways to Optimize your Customer Support Workflow
September 13, 2018
Customer Support Lessons with Leaders from Figma, Amplitude, and PlanGrid.
5 Min Read
4 Ways to Optimize your Customer Support Workflow Test Link
Customer Support
Proactive Support Secrets from 3 Support Pros: Atlassian, Zapier, Help Scout
August 27, 2018
Proactive support from 3 experts at Atlassian, Zapier, and Help Scout.
4 Min Read
Proactive Support Secrets from 3 Support Pros: Atlassian, Zapier, Help Scout Test Link
Customer Support
How Disney Interactive’s CRM provides an Excellent Customer Experience
August 27, 2018
Which CRM when you have a big Support organization like Disney Interactive?
5 min read
How Disney Interactive’s CRM provides an Excellent Customer Experience Test Link
Customer Support
Using AI to Automate Customer Service
July 25, 2018
AI can be used alongside agents to handle the more straightforward issues
5 min read
Using AI to Automate Customer Service Test Link
Customer Support
Why Little Things Matter When it Comes to Creating a Better Customer Experience
July 24, 2018
Customized customer experience creates lifelong customers.
4 min read
Why Little Things Matter When it Comes to Creating a Better Customer Experience Test Link
Customer Support
How to Create FAQs to Enhance the Customer Experience
June 28, 2018
Increase your CSAT while decreasing your ticket volume thanks to your FAQ.
4 min read
How to Create FAQs to Enhance the Customer Experience Test Link
Customer Support
What is Zendesk? A Quick Guide to the Top Customer Support Solution
June 12, 2018
Zendesk is an all-in-one solution to omnichannel customer support.
8 min read
What is Zendesk? A Quick Guide to the Top Customer Support Solution Test Link
Customer Support
How Gainsight Uses CloudApp to Improve Communication In Their Customer Success Platform
May 8, 2018
Gainsight Support Manager uses CloudApp for support & success software.
2 Min read
How Gainsight Uses CloudApp to Improve Communication In Their Customer Success Platform Test Link
Customer Support
How Do You Scale Your Customer Success Team as You Grow?
March 20, 2018
Check out these simple tips for no-sweat scaling.
4 min read
How Do You Scale Your Customer Success Team as You Grow? Test Link
Customer Support
5 Must-Have Visual Workplace Communication Improvements
March 12, 2018
Easily update your Knowledge Base to empower your customers.
4 min read
5 Must-Have Visual Workplace Communication Improvements Test Link
Customer Support
Why Video Is the Best Way to Train New Hires
March 12, 2018
Basecamp saves 80 min/week by using CloudApp for Customer Support training.
4 min read
Why Video Is the Best Way to Train New Hires Test Link
Customer Support
4 Ways To Redefine Your Customer Service Value Proposition
March 6, 2018
And a strategy template to help you emphasize your department's value.
4 min read
4 Ways To Redefine Your Customer Service Value Proposition Test Link
Customer Support
How To Automate Customer Support And Still Nurture The Relationship
February 26, 2018
Shift to a customer success mindset - and a blissfully quiet call center.
3 min read
How To Automate Customer Support And Still Nurture The Relationship Test Link
Customer Support
How to Turn an Unhappy Customer into a Raving Fan
February 19, 2018
Tips to help turn even the crankiest customer into an opportunity.
4 min read
How to Turn an Unhappy Customer into a Raving Fan Test Link
Customer Support
Your Big Juicy Customer Support Initiative
February 16, 2018
Customer support initiatives that make the executive team take notice.
4 min read
Your Big Juicy Customer Support Initiative Test Link
Customer Support
Customer Success: How to Get Ahead of The Complaints
February 6, 2018
Avoid the cost of customers switching by providing excellent service.
4 min read
Customer Success: How to Get Ahead of The Complaints Test Link
Customer Support
Support Webinar with Help Scout & Zapier: Resolutions for 2018!
January 16, 2018
Help Scout & Zapier join with CloudApp to kick off a new year in support!
5 Min Read
Support Webinar with Help Scout & Zapier: Resolutions for 2018! Test Link
Customer Support
A Template to Present Your Customer Service Updates to Your Executive Team
December 12, 2017
Present your Customer Service strategy for 2018.
3 min read
A Template to Present Your Customer Service Updates to Your Executive Team Test Link
Customer Support
Customer Support vs Customer Success
December 6, 2017
Key differentiators separating customer success from customer support.
5 min read
Customer Support vs Customer Success Test Link
Customer Support
The New Customer Service: A Strategy Template
November 8, 2017
How to present your Customer Service Strategy to your executive team.
3 min read
The New Customer Service: A Strategy Template Test Link
Customer Support
5 Simple Ways to Deliver Extraordinary Customer Service (without breaking a sweat)
November 6, 2017
Engaged customers buy 90% more frequently & spend 60% more per transaction.
4 min read
5 Simple Ways to Deliver Extraordinary Customer Service (without breaking a sweat) Test Link
Customer Support
Sorry? Why You Should Stop Apologizing to Customers
November 3, 2017
Reasons why you should stop apologizing to your customers right now.
4 min read
Sorry? Why You Should Stop Apologizing to Customers Test Link
Customer Support
Burnout: How to Keep Your Support Team from Cracking
October 24, 2017
Here are some top tips and tricks for keeping your team from fizzling out.
5 min read
Burnout: How to Keep Your Support Team from Cracking Test Link
Customer Support
4 Ways Screen Recording Saves Support Teams Time
October 6, 2017
Cut down on the conversation & help your customer get past the explanation.
4 min read
4 Ways Screen Recording Saves Support Teams Time Test Link
Customer Support
The Ultimate Customer Meltdown Survival Guide
October 5, 2017
The how-to guide for catering to customers with colorful moods.
3 Min Read
The Ultimate Customer Meltdown Survival Guide Test Link
Customer Support
How to Deliver Personalized Customer Service
August 7, 2017
Concepts and challenges of delivering personalized customer service.
4 Min Read
How to Deliver Personalized Customer Service Test Link
Customer Support
5 Deadly Mistakes Businesses Make When Communicating With Customers
June 29, 2017
Targeted communication with customers and tools to automate it.
10 min read
5 Deadly Mistakes Businesses Make When Communicating With Customers Test Link
Customer Support
Buffer’s 5 Components of Customer Care
May 12, 2017
Darcy shared with CloudApp a few of Buffer’s Customer Support tips.
5 min read
Buffer’s 5 Components of Customer Care Test Link
Customer Support
Zendesk App Editor Roundup
March 30, 2017
Meet the great apps featured in Zendesk, in the compose and edit category
5 Min read
Zendesk App Editor Roundup Test Link
Customer Support
CloudApp for Customer Support
December 13, 2016
To GIF or not to GIF. How customer support teams use CloudApp
4 min read
CloudApp for Customer Support Test Link
Customer Support
How to Participate in SUPCONF's CloudApp GIF Battle
November 1, 2016
For the SUPCONF GIF Battle in New York City, November 15-16.
4 min read
How to Participate in SUPCONF's CloudApp GIF Battle Test Link
Customer Support
Boost Customer Support KPIs with GIFs
October 6, 2016
Why GIFs, Screengrabs & Video are the Customer Support Tools of the Future
4 min read
Boost Customer Support KPIs with GIFs Test Link
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