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Customer Support

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Customer Support

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Customer Support

How Gainsight Uses CloudApp to Improve Communication In Their Customer Success Platform

Gainsight Support Manager uses CloudApp for support & success software.

Customer Support

How Do You Scale Your Customer Success Team as You Grow?

Check out these simple tips for no-sweat scaling.

Customer Support

5 Must-Have Visual Workplace Communication Improvements

Easily update your Knowledge Base to empower your customers.

Customer Support

Why Video Is the Best Way to Train New Hires

Basecamp saves 80 min/week by using CloudApp for Customer Support training.

Customer Support

4 Ways To Redefine Your Customer Service Value Proposition

And a strategy template to help you emphasize your department's value.

Customer Support

How To Automate Customer Support And Still Nurture The Relationship

Shift to a customer success mindset - and a blissfully quiet call center.

Customer Support

How to Turn an Unhappy Customer into a Raving Fan

Tips to help turn even the crankiest customer into an opportunity.

Customer Support

Your Big Juicy Customer Support Initiative

February 28, 2018

Customer support initiatives that make the executive team take notice.

Customer Support

Customer Success: How to Get Ahead of The Complaints

Avoid the cost of customers switching by providing excellent service.

Customer Support

Support Webinar with Help Scout & Zapier: Resolutions for 2018!

Help Scout & Zapier join with CloudApp to kick off a new year in support!

Customer Support

A Template to Present Your Customer Service Updates to Your Executive Team

Present your Customer Service strategy for 2018.

Customer Support

Customer Support vs Customer Success

Key differentiators separating customer success from customer support.

Customer Support

The New Customer Service: A Strategy Template

How to present your Customer Service Strategy to your executive team.

Customer Support

5 Simple Ways to Deliver Extraordinary Customer Service (without breaking a sweat)

Engaged customers buy 90% more frequently & spend 60% more per transaction.

Customer Support

Sorry? Why You Should Stop Apologizing to Customers

Reasons why you should stop apologizing to your customers right now.

Customer Support

Burnout: How to Keep Your Support Team from Cracking

Here are some top tips and tricks for keeping your team from fizzling out.

Customer Support

4 Ways Screen Recording Saves Support Teams Time

December 13, 2016

Cut down on the conversation & help your customer get past the explanation.

Customer Support

The Ultimate Customer Meltdown Survival Guide

The how-to guide for catering to customers with colorful moods.

Customer Support

How to Deliver Personalized Customer Service

Concepts and challenges of delivering personalized customer service.

Customer Support

5 Deadly Mistakes Businesses Make When Communicating With Customers

Targeted communication with customers and tools to automate it.

Customer Support

Buffer’s 5 Components of Customer Care

December 13, 2016

Darcy shared with CloudApp a few of Buffer’s Customer Support tips.

Customer Support

Zendesk App Editor Roundup

November 8, 2016

Meet the great apps featured in Zendesk, in the compose and edit category

Customer Support

CloudApp for Customer Support

December 13, 2016

To GIF or not to GIF. How customer support teams use CloudApp

Customer Support

How to Participate in SUPCONF's CloudApp GIF Battle

October 6, 2016

For the SUPCONF GIF Battle in New York City, November 15-16.

Customer Support

Boost Customer Support KPIs with GIFs

October 6, 2016

Why GIFs, Screengrabs & Video are the Customer Support Tools of the Future

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