Customer SupportTalking with Scott Morris, VP at ZendeskSeptember 28, 2020Scott Morris VP of Marketing at Zendesk talks about creating a loyal custom3 Min Read
Customer SupportBest Customer Support ToolsSeptember 11, 2020Provide the best customer experience with the best customer support tools. 10 Min Read
Your Guide to Customer Retention in 2020 and BeyondSeptember 6, 2020Learn how to boost revenue by retaining your customers. 10 Min Read
Customer Support[Podcast] Talking with Ryan Steinberg Head of Global Support at IntercomSeptember 2, 2020Ryan Steinberg shares how Intercom is connecting with its customers3 Min Read
Customer Support[Podcast] Talking with Nick Mehta, CEO GainsightAugust 27, 2020Nick Mehta CEO of Gainsight talks about building a customer experience2 Min Read
Management & Collaboration[Podcast] Guest Aubrey Cattell, VP of Product from AdobeAugust 7, 2020Guest Aubrey Cattell talks through creating an experience 3 Min Read
Customer Support[Podcast] Talking with David Hunt, VP of Customer Support at HubSpotJuly 24, 2020David Hunt talks with us about how HubSpot manages its support team2 Min Read
How to Use Asynchronous Communication to Become a Rockstar Customer Support Specialist July 16, 2020Improve your customer support efforts. 10 Min Read
Talking AI led experience with Deon Nicholas and Dan Watkins of ForethoughtJuly 6, 2020How AI can help speed up customer experience and increase loyalty2 Min Read
Management & CollaborationLearn How To Use CloudApp Like a ProJune 25, 2020Learn to use CloudApp from Power Users at Atlassian and Insightly5 Min Read
Marketing & SalesHow brand and marketing are shifting customer loyaltyJune 24, 2020Listen to Karen Budell, VP of SurveyMonkey talk about the modern marketer2 Min Read
How to Shift from Reactive to Proactive Customer Service in 6 Easy StepsMay 26, 2020 Implement a proactive customer service strategy. 10 Min Read
How to Hire and Manage Your Customer Support TeamJanuary 21, 2020Learn more about how to hire and manage your customer support team. 5 Min Read
Remote WorkSkills that Make You More Hireable as a Remote Contract Worker in 2020January 17, 2020Learn skills to make you more hireable as a remote contract worker.5 Min Read
Customer SupportTop 10 Online Survey Tools for Your BusinessDecember 3, 2019Learn the top 10 online survey tools to use for your business. 9 Min Read
Marketing & Sales6 Types of Customer Satisfaction Surveys for Getting Deep InsightsNovember 25, 20196 Types of Customer Satisfaction Surveys for Getting Deep Insights10 Min Read
Customer SupportYour Guide to Successfully Building and Managing a Remote Customer Support TeamNovember 23, 2019Build and manage a remote customer support team in 5 steps. 8 Min Read
Management & CollaborationHow to Host a Successful Video Conference CallNovember 19, 2019Learn how to host an effective digital meeting. 8 Min Read
Customer SupportWhy Customer Service Teams Should be Using VoIPNovember 15, 2019Learn why customer service teams should use VoIP 6 Min Read
Customer SupportThe Evolution of Customer Service to Customer ExperienceSeptember 30, 2019Learn about the evolution of customer service to customer experience.4 Min Read
Customer SupportCustomer Onboarding: The Definitive GuideSeptember 17, 2019Learn how to onboard new customers effectively. 8 Min Read
Customer SupportHow to Measure the Effectiveness of Your Customer Experience StrategyAugust 15, 2019How to leverage data to measure your customer experience strategy7 Min Read
Customer SupportEmpathy and Product Management: A Guide to Better Serving Your CustomersAugust 13, 2019Empathy and Product Management: A Guide on Better Serving Your Customers8 Min Read
Customer Support8 of the Best Customer Support Tips for Your BusinessJuly 25, 2019Customer support is key. Here are some things to focus on. 5 Min Read
Customer SupportA Complete Guide to Support Driven GrowthJuly 25, 2019Learn how to implement a customer driven growth strategy.8 Mind Read
Customer SupportA Handy Guide to Understanding Customer Success StrategiesJuly 22, 2019The essential for understanding and deploying a customer success strategy8 Min Read
Customer SupportThe Principles of Customer Success and Why They are ImportantJuly 18, 2019The Principles of Customer Success Featuring the Golden Rule6 Min Read
Customer SupportThe Essential Guide to Creating Customer Service Follow Up EmailsJuly 17, 2019The essential guide to creating better customer service follow-up emails8 Min Read
Management & CollaborationWhat is Qualtrics? A Quick Guide to Understanding the Ultimate Customer Experience SoftwareJuly 16, 2019Learn more about Qualtrics, the ultimate customer experience software.10 Min Read
Customer SupportThe Definitive Guide to Customer Success Journey MappingJuly 16, 2019Learn how to create a customer success journey map.10 Min Read
Customer SupportWinning Back Lost Customers: Strategies to Rebuild Loyalty and TrustJuly 15, 2019Tips for Companies to Win Back Lost Customers8 Min Read
Customer SupportEnhance Your Customer Experience With Live Support and Video to Boost RevenueJuly 11, 2019Enjoyable customer experiences improve sales and live chat is a top method 8 Min Read
Customer Support5 Data-Backed Customer Retention Strategies Your Business NeedsJuly 9, 2019Customer retention strategies are crucial for reducing churn in business.6 Min Read
Customer SupportCustomer Follow Up: Why It’s Important and How to Master ItJuly 2, 2019Keeping customers happy and loyal to your brand is important.6 Min Read
Customer SupportHow to Turn Customers Into Brand Promoters Through After Sales ExperiencesJune 27, 2019How to turn existing customers into loyal brand promoters with incentives7 Min Read
Customer SupportEvery Business Should Be People-CentricJune 26, 2019Happy employees create happy (profitable!) customers every day5 Min Read
Customer SupportEngagement Is Crucial For Effective Customer ExperienceJune 21, 2019Three ways to improve your customer experience by supporting engagement 8 Min Read
Customer SupportEssential Skills to Improve Customer Complaint ResponsesJune 18, 2019Understanding Customer Service Complaints & Appropriate Responses8 Min Read
Customer Support7 Effective Ways to Provide Better Customer ServiceJune 17, 2019Every customer could use better service. Here are 7 ways you can deliver.7 Min Read
Customer SupportVideo Sharing: For Modern Customers, Seeing Is BelievingJune 13, 2019Give your customers the experience they will never forget with video.6 Min Read
Management & CollaborationThe Executive Guide to Customer ExperienceJune 12, 2019Customer experience needs to be part of your culture from the top down8 Min Read
Customer SupportWhat is Churn, How to Calculate it, and How to Prevent it in 3 Powerful WaysJune 12, 2019No business is safe from customer churn. We’ll show you how to prevent it.8 Min Read
Customer SupportThe Importance of Customer Relations for Customer Support TeamsJune 6, 2019How to build stellar customer relations using your customer support teams.10 min Read
Marketing & SalesHow to win on the customer experience battlegroundApril 9, 2019A chat with thought leader Shama Hyder on how to create a solid CX4 Min Read
Customer SupportHow to Leverage the Power of AI in Customer SupportDecember 20, 2018The future of customer support and service is being changed by AI.10 Min Read
Customer SupportYour Guide to Customer Experience ManagementDecember 18, 2018A 4 step process to improve your customer experience management abilities.10 Min Read
Customer Support4 Ways to Improve Customer ServiceDecember 17, 2018Learn how to prioritize customer's needs to deliver exceptional service.6 Min Read
Customer SupportHow to Get (Useful) Customer Feedback in 4 StepsDecember 14, 2018All companies need systems for gathering and analyzing customer feedback.10 Min Read
Customer Support5 Ways to Improve your Customer Satisfaction Rating with CloudAppDecember 6, 20185 practical ways to improve your CSAT rating and grow your business.10 Min Read
Customer Support5 Ways to Provide Great Customer Service Every TimeNovember 30, 2018Great customer service is the key to a business's long-term success.10 Min Read
Customer SupportHow to Use Customer Satisfaction Score (CSAT) to Show Customers You CareNovember 29, 2018Use Your Customer Satisfaction Score (CSAT) to Show Customers You Care 10 Min Read
Customer SupportHow to Use Technology to Provide Proactive Customer Service Along the Customer JourneyNovember 27, 2018Use Technology to Provide Proactive Support Along the Customer Journey10 Min Read
Customer Support8 Must-Have Customer Support Software ToolsNovember 26, 20188 tools that can anticipate, manage and address the needs of your customers4 min read
Customer SupportIncrease Your First Call Resolution Rate By Improving Customer SatisfactionNovember 20, 2018Increase First Call Resolution Rate By Improving Customer Satisfaction10 Min Read
Customer Support6 Easy-to-Implement Strategies to Improve your NPS ScoreNovember 20, 20186 Strategies Companies Can Implement to Boost NPS Scores10 Min Read
Customer Support4 Ways to Grow Your Net Promoter Score Through Exceptional Customer ServiceNovember 14, 20184 Ways to Grow Your Net Promoter Score Through Exceptional Customer Service10 Min Read
Customer SupportCustomer Success: What It Is, Why It's Important, and How to Implement ItNovember 8, 2018Customer Success: What It Is, Why It's Important, and How to Implement It10 Min Read
Customer Support5 Customer Service Best Practices that Prevent Churn and Increase RetentionNovember 1, 2018Our top 5 customer service best practices agents can use to build loyalty.10 Min Read
Customer SupportHow to Create Customer Onboarding TutorialsOctober 25, 2018Create customer onboarding tutorials with Christine and Angela at Linkedin.5 Min Read
Customer Support7 Ways to (Nearly) Create the Best Customer Service ExperienceOctober 25, 2018Want to improve the customer service experience? Here are 7 actionable tips8 Min Read
Customer Support9 Essential Customer Service Skills Every Service Representative NeedsOctober 17, 2018Good customer service is acquiring skills to solve problems efficiently.8 min read
Customer SupportHow to Improve Your CSAT Score with CloudAppOctober 9, 2018Improve your CSAT score with CloudApp's HD recordings and autoplay GIFs.2 Min Read
Customer SupportHow to Improve Customer Support Response Times RegionallySeptember 21, 2018Learn how to handle support for different time zones or geographic regions.4 min read
Customer SupportProactive Support Secrets from 3 Support Pros: Atlassian, Zapier, Help Scout August 27, 2018Proactive support from 3 experts at Atlassian, Zapier, and Help Scout.4 Min Read
Customer SupportHow Disney Interactive’s CRM provides an Excellent Customer ExperienceAugust 27, 2018Which CRM when you have a big Support organization like Disney Interactive?5 min read
Customer SupportUsing AI to Automate Customer ServiceJuly 25, 2018AI can be used alongside agents to handle the more straightforward issues5 min read
Customer SupportHow to Create FAQs to Enhance the Customer ExperienceJune 28, 2018 Increase your CSAT while decreasing your ticket volume thanks to your FAQ.4 min read
Customer SupportWhat is Zendesk? A Quick Guide to the Top Customer Support SolutionJune 12, 2018Zendesk is an all-in-one solution to omnichannel customer support.8 min read
Customer SupportHow Do You Scale Your Customer Success Team as You Grow?March 20, 2018Check out these simple tips for no-sweat scaling.4 min read
Customer Support5 Must-Have Visual Workplace Communication ImprovementsMarch 12, 2018Easily update your Knowledge Base to empower your customers.4 min read
Customer SupportWhy Video Is the Best Way to Train New HiresMarch 12, 2018Basecamp saves 80 min/week by using CloudApp for Customer Support training.4 min read
Customer Support4 Ways To Redefine Your Customer Service Value PropositionMarch 6, 2018And a strategy template to help you emphasize your department's value.4 min read
Customer SupportYour Big Juicy Customer Support InitiativeFebruary 16, 2018Customer support initiatives that make the executive team take notice.4 min read
Customer SupportCustomer Success: How to Get Ahead of The ComplaintsFebruary 6, 2018Avoid the cost of customers switching by providing excellent service.4 min read
Customer SupportA Template to Present Your Customer Service Updates to Your Executive TeamDecember 12, 2017Present your Customer Service strategy for 2018.3 min read
Customer SupportThe New Customer Service: A Strategy TemplateNovember 8, 2017How to present your Customer Service Strategy to your executive team.3 min read
Customer SupportBurnout: How to Keep Your Support Team from CrackingOctober 24, 2017Here are some top tips and tricks for keeping your team from fizzling out.5 min read
Customer Support4 Ways Screen Recording Saves Support Teams Time October 6, 2017Cut down on the conversation & help your customer get past the explanation.4 min read
Customer SupportHow to Deliver Personalized Customer Service August 7, 2017Concepts and challenges of delivering personalized customer service.4 Min Read
Customer Support5 Deadly Mistakes Businesses Make When Communicating With Customers June 29, 2017Targeted communication with customers and tools to automate it.10 min read
Customer SupportBuffer’s 5 Components of Customer Care May 12, 2017Darcy shared with CloudApp a few of Buffer’s Customer Support tips.5 min read
Customer SupportZendesk App Editor RoundupMarch 30, 2017Meet the great apps featured in Zendesk, in the compose and edit category5 Min read
About CloudAppSAML Support: OneLogin & CloudAppNovember 8, 2016We’re happy to announce that we fully support SAML single sign-on!3 min read
Customer SupportBoost Customer Support KPIs with GIFsOctober 6, 2016Why GIFs, Screengrabs & Video are the Customer Support Tools of the Future4 min read
