Customer Support Lessons with Leaders from Figma, Amplitude, and PlanGrid.

Proactive support from 3 experts at Atlassian, Zapier, and Help Scout.

Which CRM when you have a big Support organization like Disney Interactive?

AI can be used alongside agents to handle the more straightforward issues

Customized customer experience creates lifelong customers.

Increase your CSAT while decreasing your ticket volume thanks to your FAQ.

Zendesk is an all-in-one solution to omnichannel customer support.

Gainsight Support Manager uses CloudApp for support & success software.

Check out these simple tips for no-sweat scaling.

Easily update your Knowledge Base to empower your customers.

Basecamp saves 80 min/week by using CloudApp for Customer Support training.

And a strategy template to help you emphasize your department's value.

Shift to a customer success mindset - and a blissfully quiet call center.

Tips to help turn even the crankiest customer into an opportunity.

Customer support initiatives that make the executive team take notice.

Avoid the cost of customers switching by providing excellent service.

Help Scout & Zapier join with CloudApp to kick off a new year in support!

Present your Customer Service strategy for 2018.

Key differentiators separating customer success from customer support.

How to present your Customer Service Strategy to your executive team.

Engaged customers buy 90% more frequently & spend 60% more per transaction.

Reasons why you should stop apologizing to your customers right now.

Here are some top tips and tricks for keeping your team from fizzling out.

Cut down on the conversation & help your customer get past the explanation.

The how-to guide for catering to customers with colorful moods.

Concepts and challenges of delivering personalized customer service.

Targeted communication with customers and tools to automate it.

Darcy shared with CloudApp a few of Buffer’s Customer Support tips.

Meet the great apps featured in Zendesk, in the compose and edit category

To GIF or not to GIF. How customer support teams use CloudApp

For the SUPCONF GIF Battle in New York City, November 15-16.

Why GIFs, Screengrabs & Video are the Customer Support Tools of the Future