Customer Support

Learn more about how to hire and manage your customer support team.

Learn skills to make you more hireable as a remote contract worker.

Learn the top 10 online survey tools to use for your business.

6 Types of Customer Satisfaction Surveys for Getting Deep Insights

Build and manage a remote customer support team in 5 steps.

Learn how to host an effective digital meeting.

Learn why customer service teams should use VoIP

Learn about the evolution of customer service to customer experience.

Learn how to onboard new customers effectively.

How to leverage data to measure your customer experience strategy

Empathy and Product Management: A Guide on Better Serving Your Customers

Customer support is key. Here are some things to focus on.

Learn how to implement a customer driven growth strategy.

The essential for understanding and deploying a customer success strategy

The Principles of Customer Success Featuring the Golden Rule

The essential guide to creating better customer service follow-up emails

Learn more about Qualtrics, the ultimate customer experience software.

Learn how to create a customer success journey map.

Tips for Companies to Win Back Lost Customers

Enjoyable customer experiences improve sales and live chat is a top method

Customer retention strategies are crucial for reducing churn in business.

Keeping customers happy and loyal to your brand is important.

How to turn existing customers into loyal brand promoters with incentives

Happy employees create happy (profitable!) customers every day

Three ways to improve your customer experience by supporting engagement

Understanding Customer Service Complaints & Appropriate Responses

Every customer could use better service. Here are 7 ways you can deliver.

Give your customers the experience they will never forget with video.

Customer experience needs to be part of your culture from the top down

No business is safe from customer churn. We’ll show you how to prevent it.

How to build stellar customer relations using your customer support teams.

The future of customer support and service is being changed by AI.

A 4 step process to improve your customer experience management abilities.

Learn how to prioritize customer's needs to deliver exceptional service.

All companies need systems for gathering and analyzing customer feedback.

5 practical ways to improve your CSAT rating and grow your business.

Great customer service is the key to a business's long-term success.

Use Your Customer Satisfaction Score (CSAT) to Show Customers You Care

Use Technology to Provide Proactive Support Along the Customer Journey

8 tools that can anticipate, manage and address the needs of your customers

Increase First Call Resolution Rate By Improving Customer Satisfaction

6 Strategies Companies Can Implement to Boost NPS Scores

4 Ways to Grow Your Net Promoter Score Through Exceptional Customer Service

Customer Success: What It Is, Why It's Important, and How to Implement It

Our top 5 customer service best practices agents can use to build loyalty.

Create customer onboarding tutorials with Christine and Angela at Linkedin.

Want to improve the customer service experience? Here are 7 actionable tips

Good customer service is acquiring skills to solve problems efficiently.

Improve your CSAT score with CloudApp's HD recordings and autoplay GIFs.

Learn how to handle support for different time zones or geographic regions.

Proactive support from 3 experts at Atlassian, Zapier, and Help Scout.

Which CRM when you have a big Support organization like Disney Interactive?

Increase your CSAT while decreasing your ticket volume thanks to your FAQ.

Zendesk is an all-in-one solution to omnichannel customer support.

Check out these simple tips for no-sweat scaling.

Easily update your Knowledge Base to empower your customers.

And a strategy template to help you emphasize your department's value.

Customer support initiatives that make the executive team take notice.

Avoid the cost of customers switching by providing excellent service.

Present your Customer Service strategy for 2018.

How to present your Customer Service Strategy to your executive team.

Here are some top tips and tricks for keeping your team from fizzling out.

Cut down on the conversation & help your customer get past the explanation.

Concepts and challenges of delivering personalized customer service.

Targeted communication with customers and tools to automate it.

Darcy shared with CloudApp a few of Buffer’s Customer Support tips.

Meet the great apps featured in Zendesk, in the compose and edit category