Why You Should Use Video on Websites
The takeaway is clear: A piece of text, no matter how good, can’t compete with a well-made video.
Help Desk Management: 6 Key Principles to Set up an Efficient System
Your help desk is the core of your customer service team and does it all: train employees, manage interactions with customers, and track the overall health of your business.
Why Screen Capture Software Is Where It’s At
Digitally speaking, any image or video captured from your screen is a potential opportunity to convey a complex message or an idea. That’s when a screen capture software featuring multiple video and recording tools comes in handy.
How to Collaborate: Product Marketing and Customer Success
If companies want to take advantage of the full benefits of Customer Success beyond just renewals, there needs to be more hands on deck.
Your Customer Success Team Is Really Support: From Recognition to Remediation
A common question in early stage implementations of Customer Success is “Why do I need to differentiate CS and support?
3 Ways I Use CloudApp As a Product Manager
What impact does CloudApp make on the daily life of a Product Manager? Our very own Phin spells it out here.
How To Make A Self-Service Knowledge Base for Customer Success
When faced with an issue, we all want instant, or very timely, solutions. Whether in life or in business, customers expect a quick resolution. Building a self-service knowledge base for customers can drastically reduce customer support ticket volume and customer wait times, ultimately creating happier customers.
Leveraging Data to Drive Change: Customer Success Management vs. Support
How can customer success management and support teams drive real change? It comes down to data.
What Are The Biggest CX Trends in 2022?
Businesses are frequently competing with their customers’ most recent customer experience. That means each and every business needs to take a hard look at digital-first strategy.
5 Essential Customer Success Strategies
Imitation is the best form of flattery, right? Industry-leading customer service teams are prioritizing agility, transparency, flexibility, and a “beyond the support ticket” mentality. Don’t be afraid to emulate these customer success strategies!
