Twitter Facebook-f Youtube Instagram Linkedin
Menu Close
Get Demo
Download Free
Get CloudApp Free

Case Study Intercom

Intercom uses CloudApp to improve communication across global offices

Get Demo
  • Team saved more than 1 hour every week by using CloudApp
  • Decreased frustration
  • Better flow of ideas and creativity
We use CloudApp primarily for handling feedback. We’re big advocates of the “show, don’t tell” principle at Intercom, and CloudApp helps us achieve that.
Geoffrey Keating
Content Marketing Manager at Intercom

Challenge

Founded in 2011, Intercom makes customer messaging apps for sales, marketing, and support, connected on one platform. Intercom has raised $116M in venture funding, and has 350+ employees across its San Francisco headquarters, Dublin R&D office, and London and Chicago offices.

Intercom teams needed an easy way to work together while being on different sides of the planet.

Solution

Intercom uses CloudApp to handle feedback: Comments about a specific project are gathered in Dropbox paper. If a conversation is needed, Intercom’s team uses Slack. When they need to collaborate and ask for changes, they use annotated screenshots and screen recordings. “Annotated screenshots are so much clearer than writing out: Can we increase the padding on the left corner of p 47 and fix the typo in the image?” says Geoffrey Keating from the Marketing Team.

Benefit

Intercom teams save time by quickly giving feedback with a screenshot or screen recording instead of having to take 5 minutes to write an answer down. Also, by being able to explain exactly what they mean, they decreased confusion and need for long back and forth communications, made even harder by time difference.

Other Case Studies

Intercom

Case Study Intercom Intercom uses CloudApp to improve communication across global offices Get Demo Team saved more than 1 hour every week by using CloudApp

Read More »

G2 Crowd

Case Study G2 Crowd G2 Crowd Sales team has built over $7m in sales pipeline using CloudApp to create personalized videos for customers Get Demo

Read More »

Drift

Case Study Drift The Drift Customer Success team saves 56 hours every week with CloudApp Get Demo The team saves 56 hours per week Clear

Read More »

Over 4 million people trust CloudApp

Over 4 million people use CloudApp's
screen recording software.

Work faster.

Sign up free