Customer support is a complicated issue.
Clients are reaching out for help more than ever before, they’re using more platforms than ever before, and with just a few missteps, your business can find it has more customer service issues than ever before.
The customer support tool your organization uses can be all the difference between it fostering incredible brand advocates or creating extremely vocal brand adversaries.
Thankfully, the smart folks at Freshdesk have designed the ultimate customer success tool to help save us from our pending customer disasters.
Help solve your customers’ most complex issues while giving them an experience they’ll remember.
Record engaging visuals with detailed instructions and easily paste them right into customer communications. Solve your clients problems easier, close tickets faster, and create far more happy customers.
Easily capture anything on your screen from your browser tab or an interaction in a native Windows or Mac app and share it directly into any Freshdesk ticket, forum, or knowledge base page.
Deliver delight by removing the back and forth, and quickly get to the point all right within Freshdesk. Highlight a section on a page and instantly call out a suggestion or feedback to your customer.
Capture a recording or a screenshot and CloudApp will automatically create shareable links for you to drag and drop right in to a ticket or resource tab.