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Talking AI led experience with Deon Nicholas and Dan Watkins of Forethought

Customer support is at the root of a good experience. As a fast growing product supporting customer support, Forethought is a leader in its understanding of connecting with customer needs.

On this episode of The DNA of An Experience, Deon Nicholas (Founder/CEO) and Dan Watkins (President) talk through the future of experience business, the modern workplace, and how Forethought is helping small – enterprise businesses connect

What we talked about

  • What does the modern workplace look like to you?
  • What are some tips you have learned as a leader during this moment?
  • What is the DNA of a good customer experience
  • What does your company do to create an experience for a customer?
  • What do you think is the future of the experience business?


To listen to the audio of the podcast go here