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Scott Smith

Scott Smith is CEO at CloudApp and has 10+ years experience in building software at companies like Parse, Facebook, and Dyn.

3 Threats to Customer Satisfaction (And 3 Solutions)

Customer satisfaction affects your company’s revenue significantly. Conversely, low levels of customer satisfaction mean your customer retention rates are also low. Research by Esteban Kolsky found that only one out of

10 Best Google Phone Shortcuts in 2022

Shortcuts are some of tech’s best treasures. Nothing is more satisfying than finding quick ways to get stuff done on your Google phone. Google loves sneaking shortcuts and time-savers into

5 Strategies to Retain Customers

For those who work in sales, their top priority is to find new ways to improve revenue. To do that, they must sell more, which ultimately means they need more

10 Best Apple Phone Shortcuts in 2022

Even though you might forget the pre-installed Shortcut app on your Apple phone, it’s crucial to familiarize yourself with this brilliant addition. From complicated tasks to widgets, shortcuts allow you

3 Mistakes to Avoid in Customer Support

Customer support is the backbone of a successful business. It’s the difference between negative reviews and positive reviews and it can foster positive word of mouth, repeat clients, or cause

Customer Support 101

What Does Customer Support Entail? Customer support encompasses services businesses offer to help customers get maximum value from their products and solve their problems. Customer support involves onboarding, answering questions,

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