Help Desk Management: 6 Key Principles to Set up an Efficient System
Your help desk is the core of your customer service team and does it all: train employees, manage interactions with customers, and track the overall health of your business.
How Customer Success Should Be Involved in Product Launches
The word for the week in Customer Success is "stickiness." How do you get a CS team and Product to work together to on product launches to engage and retain customers?
What Is Success?
How do you define success? Jason Toy, our Chief Product Officer, shares his definition for individuals and groups.
Why Screen Capture Software Is Where It’s At
Digitally speaking, any image or video captured from your screen is a potential opportunity to convey a complex message or an idea. That’s when a screen capture software featuring multiple video and recording tools comes in handy.
How to Collaborate: Product Marketing and Customer Success
If companies want to take advantage of the full benefits of Customer Success beyond just renewals, there needs to be more hands on deck.
How imFORZA Uses CloudApp to Save Its Employees Hundreds of Hours
CloudApp has saved our team hundreds of hours of time in our marketing, sales, service, project management, and training efforts.
