Happier employees are not only more likely to stay, but also to encourage others to join by raving about your company.
CloudApp CEO, Scott Smith, shares how employers can promote a culture that recognizes both facetime and flexibility.
The ultimate Customer Success hack is not fancy. It doesn’t have anything to do with tech or digital transformation, or best hiring practices. It’s the ability to tell the truth.
The most common disconnect seems to lie with the more “traditional” style of work that many in leadership and management roles started out against.
In this post Chad will elaborate on customer success lessons and provide additional advice on things he wishes he knew when he started as a customer success professional.
Overwhelmed with going digital? You’re not the only one. To drive digital transformation in Customer Success is a huge undertaking.
Have you ever spent precious time trying to decode a long email chain of forwarded and CC’d information, only to find that you’ve lost a necessary attachment somewhere along the way?
Let’s talk habits of a highly successful Customer Success leader. What do you need to do, have each day to grow–yourself and your team?