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Curated content from the team at CloudApp

Learn about the latest updates from CloudApp, the best use cases, and tools and workflows to help you work at the speed of sight.

Developing Key Talent In New Employees

Any company that wants to succeed in the new digital economy can do so by focusing on its most valuable assets—employees. Talent development involves strategically
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5 Ways Customer Service Finds Your Fans

It’s not enough to convince current customers to return to your website or purchase more products from you. To scale your business, you must leverage
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CS Data: Track Customers and Demographics

Customer support data and metrics allow businesses to monitor their customer service efforts in an on-demand and multi-platform world. Tracking standard metrics for customer support
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6 Reasons Customer Support Ops Works

Is your customer support team juggling between delivering exceptional customer experience, keeping the team morale high, and balancing efficiency, all within a tight budget? Then
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CS Ops Specialist’s 101

A CS Ops Specialist is a customer success role. Their duties include coaching or training customer service representatives to provide excellent customer support or improve
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5 Reasons Customer Support Teams Need Video

Replying to customers’ inquiries with a video shows them exactly what you mean in a personal, clear, and scalable way. Similarly, when a customer sends
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