Managing a team is daunting. However, when it comes to training teams, nearly 75% of managers are unhappy because the training offered didn’t accomplish goals.

Any company that wants to succeed in the new digital economy can do so by focusing on its most valuable assets—employees. Talent development involves strategically

It’s not enough to convince current customers to return to your website or purchase more products from you. To scale your business, you must leverage

Customer support data and metrics allow businesses to monitor their customer service efforts in an on-demand and multi-platform world. Tracking standard metrics for customer support

Is your customer support team juggling between delivering exceptional customer experience, keeping the team morale high, and balancing efficiency, all within a tight budget? Then

A CS Ops Specialist is a customer success role. Their duties include coaching or training customer service representatives to provide excellent customer support or improve