If you keep your customers delighted, they’re more likely to do business with you in the future and spend more money on your business. Today,

When your sales and marketing terms align towards achieving a common goal and work efficiency alongside each other, your brand benefits by making more sales

Having a great customer support team is easier said than done. Call centers experience high turnover rates, which sometimes reach 50% annually. Constantly finding, hiring,

There have been rumblings in the space claiming that tiered support is dead. What do real customer support experts think about this? We asked them.