There are many ways to help companies save money on customer support. However, not all of these strategies are good for business. Some methods can

Aditya Maheshwari notes, “Curious people challenge the status quo and figure out newer, more efficient ways to work.” Time is a limited resource, and it’s up

Video messaging has become incredibly popular in recent years. It’s not surprising. There are so many benefits to this form of communication, speed and clarity

Often, companies view customer retention as a metric, losing sight of what’s important: their customers. Keeping current customers can indeed affect your revenue positively—research shows that

Customer satisfaction affects your company’s revenue significantly. Conversely, low levels of customer satisfaction mean your customer retention rates are also low. Research by Esteban Kolsky