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CloudApp InSights
Stories from our community of users, working at the speed of sight.
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About CloudApp
Customer Stories
Customer Support
Designers
Developers
Management
Marketing & Sales
Product
Introducing CloudApp for Github
December 8, 2018
Github integrates with CloudApp to add visual context and resolve issues
3 min read
Featured Post
Introducing CloudApp for Github Test Link
Designers
How to Design a Multicultural User Experience
January 18, 2019
Monica Guerrero explores how websites and design change around the world.
6 Min Read
How to Design a Multicultural User Experience Test Link
Product
How to Create a Competitive Analysis for Software Products
January 17, 2019
Learn how to analyze your competition and create a strategy around them.
8 Min Read
How to Create a Competitive Analysis for Software Products Test Link
Developers
The Top 10 Sublime Text Plugins for Web Developers 2019
January 11, 2019
Here are the 10 Sublime Text plugins every developer should start using.
10 Min Read
The Top 10 Sublime Text Plugins for Web Developers 2019 Test Link
Customer Support
4 Ways to Increase Customer Loyalty
January 10, 2019
Increase customer loyalty with educational resources and customer feedback.
3 Min Read
4 Ways to Increase Customer Loyalty Test Link
Product
8 Best Video Recording Software for 2019
January 10, 2019
Discover the 8 Best Video Recording Software Options in 2019
10 Min Read
8 Best Video Recording Software for 2019 Test Link
Management
How to Manage Conflict at Work
January 10, 2019
Discover methods to deal with conflict in the workplace
5 Min Read
How to Manage Conflict at Work Test Link
Marketing & Sales
Conversational Marketing: How to Grow Your Business with Humanized Interactions
January 10, 2019
Conversational Marketing Yields Better Customer Satisfaction and More Sales
10 Min Read
Conversational Marketing: How to Grow Your Business with Humanized Interactions Test Link
Product
Why Google is pushing HTTPS
January 10, 2019
Google pushes https and encourages developers to embrace encryption
4 Min Read
Why Google is pushing HTTPS Test Link
Management
5 Powerful Leadership Traits for New Managers
January 10, 2019
Learn how to lead with integrity and inspire your team to do their best.
6 Min Read
5 Powerful Leadership Traits for New Managers Test Link
Management
15 Lessons Learned from a Failed Startup
January 7, 2019
Cat Noone, Founder of Iris Health, transforms failures into opportunities.
5 Min Read
15 Lessons Learned from a Failed Startup Test Link
Marketing & Sales
How Our Favorite Thought Leaders Innovate Using Visual Communication
January 7, 2019
How pros and innovators boost workplace productivity.
10 Min read
How Our Favorite Thought Leaders Innovate Using Visual Communication Test Link
Customer Support
4 Ways to Improve Customer Service
January 3, 2019
Learn how to prioritize customer's needs to deliver exceptional service.
6 Min Read
4 Ways to Improve Customer Service Test Link
Customer Support
Your Guide to Customer Experience Management
January 3, 2019
A 4 step process to improve your customer experience management abilities.
10 Min Read
Your Guide to Customer Experience Management Test Link
Product
Product Development Tips from the CTO of Atlassian
December 21, 2018
Take a sneak peek into the work life of Atlassian's CTO, Sri Viswanath
6 min read
Product Development Tips from the CTO of Atlassian Test Link
Customer Support
How to Leverage the Power of AI in Customer Support
December 21, 2018
The future of customer support and service is being changed by AI.
10 Min Read
How to Leverage the Power of AI in Customer Support Test Link
Product
Product Development: Less Meetings, More Creating
December 21, 2018
Learn from Product experts from Pinterest and LinkedIn.
3 min read
Product Development: Less Meetings, More Creating Test Link
Product
CloudApp for Product Teams with Kelly Eng, AdRoll Product Manager
December 21, 2018
AdRoll Product Manager and product team communicate faster with CloudApp.
3 Min Read
CloudApp for Product Teams with Kelly Eng, AdRoll Product Manager Test Link
Product
The 8 Best Productivity Apps for 2019
December 20, 2018
The top productivity apps you need in 2019.
10 Min Read
The 8 Best Productivity Apps for 2019 Test Link
Marketing & Sales
7 Visual Content Strategies For Driving Growth and Sales
December 19, 2018
Top Solutions for Capturing Visual Content Quickly and Easily.
10 Min Read
7 Visual Content Strategies For Driving Growth and Sales Test Link
Marketing & Sales
How to Use Persona Marketing to Target Your Ideal Customers
December 18, 2018
How to Use Persona Marketing to Target Your Ideal Customers
10 Min Read
How to Use Persona Marketing to Target Your Ideal Customers Test Link
Customer Support
How to Create Customer Onboarding Tutorials
December 17, 2018
Create customer onboarding tutorials with Christine and Angela at Linkedin.
5 Min Read
How to Create Customer Onboarding Tutorials Test Link
Marketing & Sales
How to Create a Buyer Persona for B2B Marketing
December 14, 2018
Creating a Buyer Persona for B2B Marketing
10 Min Read
How to Create a Buyer Persona for B2B Marketing Test Link
Customer Support
How to Get (Useful) Customer Feedback in 4 Steps
December 14, 2018
All companies need systems for gathering and analyzing customer feedback.
10 Min Read
How to Get (Useful) Customer Feedback in 4 Steps Test Link
Marketing & Sales
How to Build a Customer Persona
December 14, 2018
Getting to know your customers means building out your customer personas.
10 Min Read
How to Build a Customer Persona Test Link
Customer Support
7 Ways to (Nearly) Create the Best Customer Service Experience
December 13, 2018
Want to improve the customer service experience? Here are 7 actionable tips
8 Min Read
7 Ways to (Nearly) Create the Best Customer Service Experience Test Link
Customer Support
5 Customer Service Best Practices that Prevent Churn and Increase Retention
December 13, 2018
Our top 5 customer service best practices agents can use to build loyalty.
10 Min Read
5 Customer Service Best Practices that Prevent Churn and Increase Retention Test Link
Customer Support
Customer Success: What It Is, Why It's Important, and How to Implement It
December 13, 2018
Customer Success: What It Is, Why It's Important, and How to Implement It
10 Min Read
Customer Success: What It Is, Why It's Important, and How to Implement It Test Link
Customer Support
4 Ways to Grow Your Net Promoter Score Through Exceptional Customer Service
December 13, 2018
4 Ways to Grow Your Net Promoter Score Through Exceptional Customer Service
10 Min Read
4 Ways to Grow Your Net Promoter Score Through Exceptional Customer Service Test Link
Customer Support
6 Easy-to-Implement Strategies to Improve your NPS Score
December 13, 2018
6 Strategies Companies Can Implement to Boost NPS Scores
10 Min Read
6 Easy-to-Implement Strategies to Improve your NPS Score Test Link
Customer Support
Increase Your First Call Resolution Rate By Improving Customer Satisfaction
December 13, 2018
Increase First Call Resolution Rate By Improving Customer Satisfaction
10 Min Read
Increase Your First Call Resolution Rate By Improving Customer Satisfaction Test Link
Customer Support
How to Use Technology to Provide Proactive Customer Service Along the Customer Journey
December 13, 2018
Use Technology to Provide Proactive Support Along the Customer Journey
10 Min Read
How to Use Technology to Provide Proactive Customer Service Along the Customer Journey Test Link
Customer Support
How to Use Customer Satisfaction Score (CSAT) to Show Customers You Care
December 13, 2018
Use Your Customer Satisfaction Score (CSAT) to Show Customers You Care
10 Min Read
How to Use Customer Satisfaction Score (CSAT) to Show Customers You Care Test Link
Product
11 Essential Google Forms Add-Ons You Need to Work Smarter (Not Harder)
December 13, 2018
Google Forms Add-ons Are an Excellent Way to Work Smarter (Not Harder)
10 Min Read
11 Essential Google Forms Add-Ons You Need to Work Smarter (Not Harder) Test Link
Customer Support
5 Ways to Provide Great Customer Service Every Time
December 13, 2018
Great customer service is the key to a business's long-term success.
10 Min Read
5 Ways to Provide Great Customer Service Every Time Test Link
Product
7 Critical Time Management Skills to Boost Your Productivity
December 13, 2018
Master these 7 time management skills today to become much more productive.
10 Min Read
7 Critical Time Management Skills to Boost Your Productivity Test Link
Customer Support
5 Ways to Improve your Customer Satisfaction Rating with CloudApp
December 13, 2018
5 practical ways to improve your CSAT rating and grow your business.
10 Min Read
5 Ways to Improve your Customer Satisfaction Rating with CloudApp Test Link
Customer Support
Customer Experience: What It Is and How to Use It to Boost Your Profits
December 13, 2018
Creating an outstanding customer experience will boost customer loyalty.
10 Min Read
Customer Experience: What It Is and How to Use It to Boost Your Profits Test Link
Product
4 Factors to Consider When Choosing Product Roadmap Tools
December 13, 2018
Discover what to look for to build a product roadmap and select tools.
10 Min Read
4 Factors to Consider When Choosing Product Roadmap Tools Test Link
About CloudApp
New Feature: Supercharge Google Slides with the CloudApp Add-on
December 10, 2018
Use CloudApp Add-ons to create eye-catching presentations in Google Slides.
3 min read
New Feature: Supercharge Google Slides with the CloudApp Add-on Test Link
About CloudApp
CloudApp for macOS Mojave
December 4, 2018
Learn about CloudApp for Mac's latest features.
2 min read
CloudApp for macOS Mojave Test Link
Marketing & Sales
What is Slack and How Can My Team Use It?
December 3, 2018
Slack is a powerful tool for making team communication fast and easy.
5 min read
What is Slack and How Can My Team Use It? Test Link
Developers
What is GitHub and Why Should My Business Use It?
December 3, 2018
GitHub is a community of developers to share and build better code.
5 min read
What is GitHub and Why Should My Business Use It? Test Link
Customer Support
What is Zendesk? A Quick Guide to the Top Customer Support Solution
December 3, 2018
Zendesk is an all-in-one solution to omnichannel customer support.
8 min read
What is Zendesk? A Quick Guide to the Top Customer Support Solution Test Link
Product
What Is Trello and Why Should You Use It in Your Business?
December 3, 2018
Trello is a collaboration tool that organizes your projects into boards.
8 min read
What Is Trello and Why Should You Use It in Your Business? Test Link
Developers
Top 10 Automated Bug Tracking & Software Testing Tools 2018
December 3, 2018
Our favorite bug tracking and testing tools to optimize your QA processes.
10 min read
Top 10 Automated Bug Tracking & Software Testing Tools 2018 Test Link
About CloudApp
What is the difference between CloudApp free and paid plans?
November 30, 2018
3 things to look into to know if you need a free or paid CloudApp plan.
5 min read
What is the difference between CloudApp free and paid plans? Test Link
Customer Support
How to Collect Customer Feedback for Product Teams
November 29, 2018
Collect customer feedback and organize feature requests for product teams.
4 Min Read
How to Collect Customer Feedback for Product Teams Test Link
Customer Support
8 Must-Have Customer Support Software Tools
November 26, 2018
8 tools that can anticipate, manage and address the needs of your customers
4 min read
8 Must-Have Customer Support Software Tools Test Link
About CloudApp
CloudApp's Favorite Google Slides Add-Ons
November 26, 2018
Here’s our pick of the 8 Top Google Slides add-ons you should install.
10 Min Read
CloudApp's Favorite Google Slides Add-Ons Test Link
About CloudApp
CloudApp's Favorite Google Docs Add-Ons
November 15, 2018
Google Docs is simple & collaborative. Here is a list of the best Add-ons.
10 Min Read
CloudApp's Favorite Google Docs Add-Ons Test Link
About CloudApp
Best Google Sheets Add Ons
November 15, 2018
Top Google Sheets add-ons to boost productivity and improve your workflow.
10 Min Read
Best Google Sheets Add Ons Test Link
Designers
Scaling Design Patterns at Eventbrite
November 15, 2018
Learn how Eventbrite scales design patterns & interfaces across platforms.
8 Min Read
Scaling Design Patterns at Eventbrite Test Link
Customer Support
Buffer’s 5 Components of Customer Care
November 12, 2018
Darcy shared with CloudApp a few of Buffer’s Customer Support tips.
5 min read
Buffer’s 5 Components of Customer Care Test Link
About CloudApp
A Simple Guide to CloudApp's Keyboard Shortcuts for Mac
November 6, 2018
Tips from a CloudApp Power User to get things done even faster.
7 min read
A Simple Guide to CloudApp's Keyboard Shortcuts for Mac Test Link
Designers
Meet the Experience Design Team Behind Adobe XD CC
October 22, 2018
Get to know the experience design team at XD and learn from their process.
10 Min Read
Meet the Experience Design Team Behind Adobe XD CC Test Link
About CloudApp
New CloudApp Video Recorder Feature: Trim & Cut
October 22, 2018
Trim the beginning, the end of the video or cut part of it entirely.
3 min read
New CloudApp Video Recorder Feature: Trim & Cut Test Link
About CloudApp
NEW: Record your screen and your webcam at the same time!
October 18, 2018
Record your screen with audio and a front-facing camera from your desktop.
3 min read
NEW: Record your screen and your webcam at the same time! Test Link
Customer Support
9 Essential Customer Service Skills Every Service Representative Needs
October 18, 2018
Good customer service is acquiring skills to solve problems efficiently.
8 min read
9 Essential Customer Service Skills Every Service Representative Needs Test Link
Designers
The 10 Best Photoshop Plugins 2018 (Free and Premium)
October 17, 2018
We picked the 10 best Photoshop plugins you should download & install now.
10 min Read
The 10 Best Photoshop Plugins 2018 (Free and Premium) Test Link
About CloudApp
New Features for Apple devices: iOS App, Shortcuts Support
October 15, 2018
New features for Apple devices: iOS App for CloudApp, Shortcuts
2
New Features for Apple devices: iOS App, Shortcuts Support Test Link
Designers
Meet Khoi Vinh, Principal Designer at Adobe
October 12, 2018
Learn about Khoi's current projects at Adobe XD and what inspires him.
7 Min Read
Meet Khoi Vinh, Principal Designer at Adobe Test Link
Designers
The Best Sketch Plugins for Product Designers in 2018
October 12, 2018
Speed up your workflow and improve your UI design with these Sketch plugins
8 Min Read
The Best Sketch Plugins for Product Designers in 2018 Test Link
Customer Support
How to Improve Customer Support Response Times Regionally
October 11, 2018
Learn how to handle support for different time zones or geographic regions.
4 min read
How to Improve Customer Support Response Times Regionally Test Link
Customer Support
How to Improve Your CSAT Score with CloudApp
October 11, 2018
Improve your CSAT score with CloudApp's HD recordings and autoplay GIFs.
2 Min Read
How to Improve Your CSAT Score with CloudApp Test Link
Marketing & Sales
How to Use CloudApp’s Visual Communication Tools to Skyrocket Engagement
October 10, 2018
Guest post from Pete McPherson, host of the Do You Even Blog podcast.
6 min read
How to Use CloudApp’s Visual Communication Tools to Skyrocket Engagement Test Link
Marketing & Sales
Customer Engagement Tips from Syed Balkhi, Founder of OptinMonster and WPBeginner
October 3, 2018
Teams at OptinMonster and WPBeginner use CloudApp for customer engagement
2 Min Read
Customer Engagement Tips from Syed Balkhi, Founder of OptinMonster and WPBeginner Test Link
Marketing & Sales
Numbing Out: Why it’s dangerous, and how to stop
October 3, 2018
87% of employees worldwide feel disengaged at work. What to do about it?
4 min read
Numbing Out: Why it’s dangerous, and how to stop Test Link
About CloudApp
CloudApp Productivity Tip: Add images to your Trello cards in 5 seconds
October 2, 2018
Learn how our power user give product feedback in Trello faster.
5 min read
CloudApp Productivity Tip: Add images to your Trello cards in 5 seconds Test Link
About CloudApp
CloudApp in Gmail
October 1, 2018
Sending videos in Gmail helps you more clearly communicate your ideas
4 Min Read
CloudApp in Gmail Test Link
Designers
How to Convince Your Boss to Pay for a Conference
September 28, 2018
Gain the confidence to ask your boss for what you want
2 Min Read
How to Convince Your Boss to Pay for a Conference Test Link
Customer Support
A Template to Present Your Customer Service Updates to Your Executive Team
September 26, 2018
Present your Customer Service strategy for 2018.
3 min read
A Template to Present Your Customer Service Updates to Your Executive Team Test Link
Customer Support
Burnout: How to Keep Your Support Team from Cracking
September 26, 2018
Here are some top tips and tricks for keeping your team from fizzling out.
5 min read
Burnout: How to Keep Your Support Team from Cracking Test Link
Marketing & Sales
5 Simple Ways to Create Killer Facebook Video Ads
September 26, 2018
Here are 5 ways to make sure your Facebook video ad game is fierce.
5 min read
5 Simple Ways to Create Killer Facebook Video Ads Test Link
Marketing & Sales
WordPress hacks by LeadIQ's VP of Growth
September 26, 2018
Ryan increased by 2x the number of marketing activities without extra help.
2 min read
WordPress hacks by LeadIQ's VP of Growth Test Link
About CloudApp
NEW: Embed CloudApp content anywhere!
September 26, 2018
Embed your content ANYWHERE with an easy to use embed code.
4 min read
NEW: Embed CloudApp content anywhere! Test Link
Designers
Jealous? 7 Ways Jealousy Can Make You a Better Person
September 26, 2018
A few ways to use jealousy as a catalyst for life-altering changes.
4 min read
Jealous? 7 Ways Jealousy Can Make You a Better Person Test Link
Marketing & Sales
5 Ways To Boost Team Morale Using Visual Communication
September 26, 2018
Does your sales team/support team/creative team have the blues?
5 min read
5 Ways To Boost Team Morale Using Visual Communication Test Link
When One Door Closes, a 'Windows' Feature Opens
September 26, 2018
Peer out the 'Windows' to see CloudApp's new features for the Windows app.
2 Min Read
When One Door Closes, a 'Windows' Feature Opens Test Link
About CloudApp
Increase Your Productivity With Trello Power-Ups
September 26, 2018
Here are our top seven favorite Trello Power Ups, in no particular order.
5 min read
Increase Your Productivity With Trello Power-Ups Test Link
Marketing & Sales
How To Attention-Span Proof Your Marketing
September 26, 2018
How do you keep someone’s attention long enough to create customers?
5 min read
How To Attention-Span Proof Your Marketing Test Link
Customer Stories
How We Work - Basecamp
September 26, 2018
How Basecamp's Support team works faster by using CloudApp.
5 min read
How We Work - Basecamp Test Link
Marketing & Sales
5 Ways to Boost Confidence Quickly
September 26, 2018
Our best advice on how to exude confidence.
4 min read
5 Ways to Boost Confidence Quickly Test Link
About CloudApp
How to setup your own Custom Domain using SSL
September 26, 2018
Customize your share links with your personal domain and set up SSL.
2 min read
How to setup your own Custom Domain using SSL Test Link
Customer Stories
How We Work - Oasis Creative: A mix of WordPress, Design and surf.
September 26, 2018
How you can run a Design agency while playing with a band and go surfing.
7 min read
How We Work - Oasis Creative: A mix of WordPress, Design and surf. Test Link
Customer Stories
How We Work - Woopra's Marketing Team
September 26, 2018
A simple four-step guide we all can use when starting a new project
7 Min read
How We Work - Woopra's Marketing Team Test Link
Customer Support
4 Ways Screen Recording Saves Support Teams Time
September 26, 2018
Cut down on the conversation & help your customer get past the explanation.
4 min read
4 Ways Screen Recording Saves Support Teams Time Test Link
Developers
Machine Learning: Back to Basics
September 26, 2018
Machine Learning understood in 5 answers or less! Take it from an AI pro.
3 Min Read
Machine Learning: Back to Basics Test Link
Product
Product Innovation & Rapid Growth- Bloomberg Beta's Stacked Panel
September 26, 2018
Bloomberg hosts panel with experts at Atlassian, Airbnb and Adroll.
3 min read
Product Innovation & Rapid Growth- Bloomberg Beta's Stacked Panel Test Link
About CloudApp
Sketch Introduces Plugin for CloudApp
September 26, 2018
Design is meant to be visual! With CloudApp, design sharing can be too!
2 Min Read
Sketch Introduces Plugin for CloudApp Test Link
Marketing & Sales
5 High-Converting Video Marketing Strategies You Must Use
September 26, 2018
5 simple video strategies you can start using immediately to convert.
3 min read
5 High-Converting Video Marketing Strategies You Must Use Test Link
Customer Support
5 Deadly Mistakes Businesses Make When Communicating With Customers
September 26, 2018
Targeted communication with customers and tools to automate it.
10 min read
5 Deadly Mistakes Businesses Make When Communicating With Customers Test Link
About CloudApp
Process Bugs Faster in JIRA with CloudApp Capture
September 26, 2018
Add GIFs, video, and annotated screenshots directly into your tickets.
5 Min Read
Process Bugs Faster in JIRA with CloudApp Capture Test Link
Designers
The Best 5 Design Hacks Every Product Designer Needs
September 26, 2018
We’ve got five hacks you can start using today to make design life easier.
5 MIN READ
The Best 5 Design Hacks Every Product Designer Needs Test Link
Product
Product Manager at Podium Wears 2 Hats: Engineering Meets Product
September 26, 2018
Learn what methods work best for a PM with a front-end background.
3 Min Read
Product Manager at Podium Wears 2 Hats: Engineering Meets Product Test Link
Customer Stories
How We Work - Filestack
September 26, 2018
How Filestack is taking on web domination one integration at a time.
7 min read
How We Work - Filestack Test Link
About CloudApp
Engage your customers with CloudApp's new Intercom integration
September 26, 2018
Engage with your customers through personalized video
4 Min Read
Engage your customers with CloudApp's new Intercom integration Test Link
Designers
Is Your Creativity Dead? 7 Apps You Need to Bring it Back to Life
September 26, 2018
If your inner artist is feeling a bit drained, warm it up with lively apps!
4 min read
Is Your Creativity Dead? 7 Apps You Need to Bring it Back to Life Test Link
Customer Stories
How We Work - Intercom
September 26, 2018
Geoffrey Keating, Content Marketing Manager, gave us the 411 on Intercom.
7 min read
How We Work - Intercom Test Link
Customer Stories
How Zapier Uses TextExpander To Automate Faster Than The Rest of Us
September 26, 2018
Zapier uses CloudApp via text expansion to provide better customer support.
10 min read
How Zapier Uses TextExpander To Automate Faster Than The Rest of Us Test Link
Product
4 Easy Obstacles To Automation - and How to Get Over Them
September 26, 2018
Easy tips to get started with automation right away.
6 min read
4 Easy Obstacles To Automation - and How to Get Over Them Test Link
