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CloudApp InSights
Stories from our community of users, working at the speed of sight.
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About CloudApp
Customer Stories
Customer Support
Designers
Developers
Marketing & Sales
Product Development
About CloudApp
CloudApp Receives Investment from Adobe to Shape Future of Design
October 15, 2018
Following investment, CloudApp launches plugin for Adobe XD.
3 min read
Featured Post
CloudApp Receives Investment from Adobe to Shape Future of Design Test Link
Customer Support
4 Ways to Grow Your Net Promoter Score
November 14, 2018
4 Ways to Grow Your Net Promoter Score Through Exceptional Customer Service
10 Min Read
4 Ways to Grow Your Net Promoter Score Test Link
Customer Support
CloudApp's Guide to Customer Success
November 8, 2018
Customer Success: What It Is, Why It's Important, and How to Implement It
10 Min Read
CloudApp's Guide to Customer Success Test Link
Designers
Scaling Design Patterns at Eventbrite
November 7, 2018
Learn how Eventbrite scales design patterns & interfaces across platforms.
8 Min Read
Scaling Design Patterns at Eventbrite Test Link
CloudApp's Favorite Google Docs Add-Ons
November 6, 2018
Google Docs is simple & collaborative. Here is a list of the best Add-ons.
10 Min Read
CloudApp's Favorite Google Docs Add-Ons Test Link
Customer Support
Our Top 5 Customer Service Best Practices
November 1, 2018
Our top 5 customer service best practices agents can use to build loyalty.
10 Min Read
Our Top 5 Customer Service Best Practices Test Link
Customer Support
How to Create Customer Onboarding Tutorials
October 25, 2018
Create customer onboarding tutorials with Christine and Angela at Linkedin.
5 Min Read
How to Create Customer Onboarding Tutorials Test Link
Customer Support
7 Ways to (Nearly) Create the Best Customer Service Experience
October 25, 2018
Want to improve the customer service experience? Here are 7 actionable tips
8 Min Read
7 Ways to (Nearly) Create the Best Customer Service Experience Test Link
About CloudApp
New CloudApp Video Recorder Feature: Trim & Cut
October 19, 2018
Trim the beginning, the end of the video or cut part of it entirely.
3 min read
New CloudApp Video Recorder Feature: Trim & Cut Test Link
Designers
Meet the Experience Design Team Behind Adobe XD CC
October 18, 2018
Get to know the experience design team at XD and learn from their process.
10 Min Read
Meet the Experience Design Team Behind Adobe XD CC Test Link
Customer Support
9 Essential Customer Service Skills Every Service Representative Needs
October 17, 2018
Good customer service is acquiring skills to solve problems efficiently.
8 min read
9 Essential Customer Service Skills Every Service Representative Needs Test Link
Customer Support
How to Improve Your CSAT Score with CloudApp
October 9, 2018
Improve your CSAT score with CloudApp's HD recordings and autoplay GIFs.
2 Min Read
How to Improve Your CSAT Score with CloudApp Test Link
Marketing & Sales
Customer Engagement Tips from Syed Balkhi, Founder of OptinMonster and WPBeginner
October 2, 2018
Teams at OptinMonster and WPBeginner use CloudApp for customer engagement
2 Min Read
Customer Engagement Tips from Syed Balkhi, Founder of OptinMonster and WPBeginner Test Link
About CloudApp
New Features for Apple devices: iOS App, Shortcuts Support
October 1, 2018
New features for Apple devices: iOS App for CloudApp, Shortcuts
2
New Features for Apple devices: iOS App, Shortcuts Support Test Link
Designers
How to Convince Your Boss to Pay for a Conference
September 22, 2018
Gain the confidence to ask your boss for what you want
2 Min Read
How to Convince Your Boss to Pay for a Conference Test Link
Customer Support
How to Improve Customer Support Response Times Regionally
September 21, 2018
Learn how to handle support for different time zones or geographic regions.
4 min read
How to Improve Customer Support Response Times Regionally Test Link
Product Development
CloudApp for Product Teams with Kelly Eng, AdRoll Product Manager
September 14, 2018
AdRoll Product Manager and product team communicate faster with CloudApp.
3 Min Read
CloudApp for Product Teams with Kelly Eng, AdRoll Product Manager Test Link
About CloudApp
CloudApp in Gmail
September 14, 2018
Sending videos in Gmail helps you more clearly communicate your ideas
4 Min Read
CloudApp in Gmail Test Link
Marketing & Sales
Using Video in Sales Emails to Increase Open Rates and Revenue
September 7, 2018
Using Video in Sales Emails to Increase Open Rates and Revenue
4 min read
Using Video in Sales Emails to Increase Open Rates and Revenue Test Link
Customer Support
Proactive Support Secrets from 3 Support Pros: Atlassian, Zapier, Help Scout
August 27, 2018
Proactive support from 3 experts at Atlassian, Zapier, and Help Scout.
4 Min Read
Proactive Support Secrets from 3 Support Pros: Atlassian, Zapier, Help Scout Test Link
Customer Support
How Disney Interactive’s CRM provides an Excellent Customer Experience
August 27, 2018
Which CRM when you have a big Support organization like Disney Interactive?
5 min read
How Disney Interactive’s CRM provides an Excellent Customer Experience Test Link
Designers
The Best Sketch Plugins for Product Designers in 2018
August 27, 2018
Speed up your workflow and improve your UI design with these Sketch plugins
8 Min Read
The Best Sketch Plugins for Product Designers in 2018 Test Link
Designers
How to Design a User-Friendly SaaS Pricing Page with Examples
August 9, 2018
Learn SaaS pricing page design patterns to convert visitors into customers.
12 Min Read
How to Design a User-Friendly SaaS Pricing Page with Examples Test Link
Developers
How Honeycomb.io uses CloudApp for faster Bug Review and Tracking
July 30, 2018
Honeycomb CPO Christine Yen uses CloudApp for faster bug review & tracking.
2 Min Read
How Honeycomb.io uses CloudApp for faster Bug Review and Tracking Test Link
Customer Support
Using AI to Automate Customer Service
July 25, 2018
AI can be used alongside agents to handle the more straightforward issues
5 min read
Using AI to Automate Customer Service Test Link
Customer Support
Why Little Things Matter When it Comes to Creating a Better Customer Experience
July 24, 2018
Customized customer experience creates lifelong customers.
4 min read
Why Little Things Matter When it Comes to Creating a Better Customer Experience Test Link
Marketing & Sales
Template to Rock Your Sales Presentation
July 23, 2018
Slides for Sales Pipeline, Sales vs. Goal, Deal Dashboards and Top 5 Deals.
2 min read
Template to Rock Your Sales Presentation Test Link
Designers
Simple, but Impactful Ways to Bridge Design and Dev
July 20, 2018
Learn effective techniques to improve designer to developer collaboration.
5 Min read
Simple, but Impactful Ways to Bridge Design and Dev Test Link
Marketing & Sales
How to Build Resilience & Boost Sales featuring Natalie Durot, G2 Crowd
July 19, 2018
Sales resilience to boost sales with BDR Natalie Durot at G2 Crowd
3 Min Read
How to Build Resilience & Boost Sales featuring Natalie Durot, G2 Crowd Test Link
About CloudApp
CloudApp Productivity Tip: Add images to your Trello cards in 5 seconds
July 13, 2018
Learn how our power user give product feedback in Trello faster.
5 min read
CloudApp Productivity Tip: Add images to your Trello cards in 5 seconds Test Link
About CloudApp
Annotate a screenshot and send it directly to Slack
July 11, 2018
How to annotate a screenshot and sent it to Slack in 10 seconds.
2 min read
Annotate a screenshot and send it directly to Slack Test Link
Marketing & Sales
4 Google Analytics Tricks for Marketers
July 11, 2018
Get more out of Google Analytics with these 4 Tips to boost your metrics!
5 Min Read
4 Google Analytics Tricks for Marketers Test Link
Designers
Meet Khoi Vinh, Principal Designer at Adobe
June 30, 2018
Learn about Khoi's current projects at Adobe XD and what inspires him.
7 Min Read
Meet Khoi Vinh, Principal Designer at Adobe Test Link
Customer Support
How to Create FAQs to Enhance the Customer Experience
June 28, 2018
Increase your CSAT while decreasing your ticket volume thanks to your FAQ.
4 min read
How to Create FAQs to Enhance the Customer Experience Test Link
Designers
Market Research vs. User Research
June 19, 2018
Learn about similiarities & differences of market research & UX research.
4 Min Read
Market Research vs. User Research Test Link
Developers
Top 10 Automated Bug Tracking & Software Testing Tools 2018
June 15, 2018
Our favorite bug tracking and testing tools to optimize your QA processes.
10 min read
Top 10 Automated Bug Tracking & Software Testing Tools 2018 Test Link
Designers
The 10 Best Photoshop Plugins 2018 (Free and Premium)
June 15, 2018
We picked the 10 best Photoshop plugins you should download & install now.
10 min Read
The 10 Best Photoshop Plugins 2018 (Free and Premium) Test Link
Designers
How to Ask Unbiased Questions in User Research
June 14, 2018
Ask neutral questions to avoid bias and receive the best possible answers.
5 Min Read
How to Ask Unbiased Questions in User Research Test Link
About CloudApp
Introducing Webhooks - Send your content anywhere you want after capture
June 12, 2018
The webhooks feature to share your content and drop events.
4 Min Read
Introducing Webhooks - Send your content anywhere you want after capture Test Link
Product Development
What Is Trello and Why Should You Use It in Your Business?
June 12, 2018
Trello is a collaboration tool that organizes your projects into boards.
8 min read
What Is Trello and Why Should You Use It in Your Business? Test Link
Customer Support
What is Zendesk? A Quick Guide to the Top Customer Support Solution
June 12, 2018
Zendesk is an all-in-one solution to omnichannel customer support.
8 min read
What is Zendesk? A Quick Guide to the Top Customer Support Solution Test Link
Developers
What is GitHub and Why Should My Business Use It?
June 12, 2018
GitHub is a community of developers to share and build better code.
5 min read
What is GitHub and Why Should My Business Use It? Test Link
Marketing & Sales
What is Slack and How Can My Team Use It?
June 8, 2018
Slack is a powerful tool for making team communication fast and easy.
5 min read
What is Slack and How Can My Team Use It? Test Link
Designers
Whiteboards are the Best UI Design Tools
May 31, 2018
Whiteboards are fantastic tools for generating ideas and team collaboration
5 Min Read
Whiteboards are the Best UI Design Tools Test Link
Marketing & Sales
How to Manage Workplace Communication in the Millennial Age
May 29, 2018
Get the most out of your workforce and create a productive environment.
6 min read
How to Manage Workplace Communication in the Millennial Age Test Link
Marketing & Sales
Visual Content Marketing: 8 Types to Grow Your Business
May 29, 2018
Visual content marketing to catch attention and build authority.
7 min read
Visual Content Marketing: 8 Types to Grow Your Business Test Link
About CloudApp
Video: Latest CloudApp features for Windows
May 15, 2018
Discover our latest Windows features and what's next on the roadmap.
3 min read
Video: Latest CloudApp features for Windows Test Link
Marketing & Sales
How G2 Crowd Uses CloudApp to Accelerate Sales & Revenue Growth
May 8, 2018
Software review platform G2 Crowd uses CloudApp to boost sales enablement.
2 Min Read
How G2 Crowd Uses CloudApp to Accelerate Sales & Revenue Growth Test Link
Customer Support
How Gainsight Uses CloudApp to Improve Communication In Their Customer Success Platform
May 8, 2018
Gainsight Support Manager uses CloudApp for support & success software.
2 Min read
How Gainsight Uses CloudApp to Improve Communication In Their Customer Success Platform Test Link
Designers
7 Presentation Design Tips to Wow your Audience
May 3, 2018
Learn design tips to improve comprehension and engage your audience.
10 Min Read
7 Presentation Design Tips to Wow your Audience Test Link
Designers
How to Create a Case Study for your UX and Product Design Portfolio
May 3, 2018
Learn how to design your case study to sell your work and show your value.
8 Min Read
How to Create a Case Study for your UX and Product Design Portfolio Test Link
Marketing & Sales
Sales Prospecting Techniques for Sales Development Reps
May 3, 2018
Guidance on the tools and methods for SDRs to get the job done
4 min read
Sales Prospecting Techniques for Sales Development Reps Test Link
Marketing & Sales
How to Use CloudApp’s Visual Communication Tools to Skyrocket Engagement
May 2, 2018
Guest post from Pete McPherson, host of the Do You Even Blog podcast.
6 min read
How to Use CloudApp’s Visual Communication Tools to Skyrocket Engagement Test Link
Designers
User Empathic Design From the Ground Up
April 26, 2018
The best product ideas are simple and user-empathic.
4 Min Read
User Empathic Design From the Ground Up Test Link
About CloudApp
New Integration: Quip Collaborative Productivity Software Suite
April 19, 2018
One streamlined workflow solution to tackle all of your project challenges.
4 min read
New Integration: Quip Collaborative Productivity Software Suite Test Link
About CloudApp
New Integration: Basecamp Project Management & Team Communication Software
April 4, 2018
Basecamp has implemented CloudApp to better support their teams.
4 min read
New Integration: Basecamp Project Management & Team Communication Software Test Link
About CloudApp
New Integration: Freshdesk Customer Support Software & Ticketing System
April 4, 2018
Record engaging visuals with detailed instructions to answer customers.
4 min read
New Integration: Freshdesk Customer Support Software & Ticketing System Test Link
Marketing & Sales
Business Development Best Practices for Startups
April 4, 2018
Tips to turn your BD outreach initiatives into a success.
5 min read
Business Development Best Practices for Startups Test Link
About CloudApp
Introducing Collections - Collaborate and Share Content with Your Team
March 27, 2018
The organization feature to organize, search, arrange & share your content.
3 min read
Introducing Collections - Collaborate and Share Content with Your Team Test Link
About CloudApp
New Integration: Mattermost Cloud Messaging Integration
March 27, 2018
This is how we bring true communication into the digital world.
3 min read
New Integration: Mattermost Cloud Messaging Integration Test Link
About CloudApp
New Integration: Asana Project Management & Task Tracking App
March 27, 2018
Communicate efficiently so everyone stays on task and on time.
3 min read
New Integration: Asana Project Management & Task Tracking App Test Link
Marketing & Sales
How We Hacked Our Way Onto The Top 100 G2 Crowd software List In Only 4 Months
March 26, 2018
With two simple emails we went from 0 reviews to 300 in less than 6 months
4 min read
How We Hacked Our Way Onto The Top 100 G2 Crowd software List In Only 4 Months Test Link
Marketing & Sales
3 Easy Ways to Use Marketing Visuals in Product Feature Updates
March 21, 2018
Help them get the most out of your product by using marketing visuals.
3 min read
3 Easy Ways to Use Marketing Visuals in Product Feature Updates Test Link
Marketing & Sales
Top 3 Marketing Strategies to Master in 2018
March 21, 2018
Top 3 marketing strategies you need to drive more business in 2018.
3 min read
Top 3 Marketing Strategies to Master in 2018 Test Link
Customer Support
How Do You Scale Your Customer Success Team as You Grow?
March 20, 2018
Check out these simple tips for no-sweat scaling.
4 min read
How Do You Scale Your Customer Success Team as You Grow? Test Link
About CloudApp
CloudApp's New Collections feature for Organized Teams
March 12, 2018
Collections lets organize, search, arrange, and share like never before
2 Min Read
CloudApp's New Collections feature for Organized Teams Test Link
About CloudApp
ClickUp Integration for CloudApp: A Smarter, Simpler SaaS Productivity Platform
March 12, 2018
ClickUp gives you the tools to streamline your team’s workflow.
3 min read
ClickUp Integration for CloudApp: A Smarter, Simpler SaaS Productivity Platform Test Link
About CloudApp
Kayako Integration for CloudApp: Innovative Help Desk & Unified Customer Service Software
March 12, 2018
Kayako streamlines all your customer support channels into one platform.
3 min read
Kayako Integration for CloudApp: Innovative Help Desk & Unified Customer Service Software Test Link
Customer Support
5 Must-Have Visual Workplace Communication Improvements
March 12, 2018
Easily update your Knowledge Base to empower your customers.
4 min read
5 Must-Have Visual Workplace Communication Improvements Test Link
Customer Support
Why Video Is the Best Way to Train New Hires
March 12, 2018
Basecamp saves 80 min/week by using CloudApp for Customer Support training.
4 min read
Why Video Is the Best Way to Train New Hires Test Link
Marketing & Sales
Do You Speak Emojish? Why Millennial Consumers Love Emoticons
March 12, 2018
There's no denying it, emojis work. Here's why.
3 min read
Do You Speak Emojish? Why Millennial Consumers Love Emoticons Test Link
Developers
The Top 5 Communication Apps Recommended By IT Pros
March 8, 2018
Which tools will enable productivity and which will hamper it? Our top 5!
4 min read
The Top 5 Communication Apps Recommended By IT Pros Test Link
Designers
Design Thinking: How Designers Solve Problems
March 6, 2018
How great designers innovate their way to the top.
4 min read
Design Thinking: How Designers Solve Problems Test Link
Marketing & Sales
5 Big Predictions for Visual Content Marketing in 2018
March 6, 2018
Our predictions on how visuals will enhance digital marketing strategy.
5 min read
5 Big Predictions for Visual Content Marketing in 2018 Test Link
Customer Support
4 Ways To Redefine Your Customer Service Value Proposition
March 6, 2018
And a strategy template to help you emphasize your department's value.
4 min read
4 Ways To Redefine Your Customer Service Value Proposition Test Link
Product Development
How to Build a Customer Focused Product Development Team
February 26, 2018
A company’s success depends on how well the product “knows” its customer.
4 min read
How to Build a Customer Focused Product Development Team Test Link
Customer Support
How To Automate Customer Support And Still Nurture The Relationship
February 26, 2018
Shift to a customer success mindset - and a blissfully quiet call center.
3 min read
How To Automate Customer Support And Still Nurture The Relationship Test Link
Developers
What Web Development Trends in 2017 Will Last Into the New Year?
February 23, 2018
We had the chance to chat in depth with Senior UI Engineer, Nathan Faubion.
3 min read
What Web Development Trends in 2017 Will Last Into the New Year? Test Link
Marketing & Sales
The Do’s and Don’ts of a Remote Worker
February 21, 2018
A heads up of what you're in for, mistakes to avoid & how to get better.
5 min read
The Do’s and Don’ts of a Remote Worker Test Link
Marketing & Sales
Numbing Out: Why it’s dangerous, and how to stop
February 19, 2018
87% of employees worldwide feel disengaged at work. What to do about it?
4 min read
Numbing Out: Why it’s dangerous, and how to stop Test Link
Marketing & Sales
6 Ways to Create Screenshots that Boost Sales
February 19, 2018
Create screenshots that deliver more value to your prospects.
4 min read
6 Ways to Create Screenshots that Boost Sales Test Link
Customer Support
How to Turn an Unhappy Customer into a Raving Fan
February 19, 2018
Tips to help turn even the crankiest customer into an opportunity.
4 min read
How to Turn an Unhappy Customer into a Raving Fan Test Link
Customer Support
Your Big Juicy Customer Support Initiative
February 16, 2018
Customer support initiatives that make the executive team take notice.
4 min read
Your Big Juicy Customer Support Initiative Test Link
Marketing & Sales
How to Get Ahead of Your Competitors in Q1
February 13, 2018
Few ways to use the power of Q1 to get ahead of your competition.
4 min read
How to Get Ahead of Your Competitors in Q1 Test Link
Product Development
Want to Build Stellar Products and Messages? Start with a Good Beta.
February 12, 2018
Craft a beta program that will set you up for success.
4 min read
Want to Build Stellar Products and Messages? Start with a Good Beta. Test Link
Product Development
Product Development: Less Meetings, More Creating.
February 6, 2018
Learn from Product experts from Pinterest and LinkedIn.
3 min read
Product Development: Less Meetings, More Creating. Test Link
Customer Support
Customer Success: How to Get Ahead of The Complaints
February 6, 2018
Avoid the cost of customers switching by providing excellent service.
4 min read
Customer Success: How to Get Ahead of The Complaints Test Link
Marketing & Sales
My Top 5 Sales Tools for SDRs
February 2, 2018
Our favorite Sales Development tools at CloudApp
5
My Top 5 Sales Tools for SDRs Test Link
Product Development
Ready, Action! Recording Updates for Windows App
January 19, 2018
Master the art of recordings in your sleep with these Windows App updates!
2 Min Read
Ready, Action! Recording Updates for Windows App Test Link
Marketing & Sales
The 5 Emails Your List Actually Wants to Read
January 18, 2018
How to send engaging, authentic and informative emails to your subscribers.
5 min read
The 5 Emails Your List Actually Wants to Read Test Link
About CloudApp
G2 Crowd ranks CloudApp a "Best Software Company 2018"
January 17, 2018
G2 Crowd's Top 50 SMBs List ranks CloudApp at 34th!
2 Min Read
G2 Crowd ranks CloudApp a "Best Software Company 2018" Test Link
Marketing & Sales
5 Ways You Might Be Doing Market Research all Wrong
January 16, 2018
Here is how to easily fix it and start 2018 with a big win.
4 min read
5 Ways You Might Be Doing Market Research all Wrong Test Link
Customer Support
Support Webinar with Help Scout & Zapier: Resolutions for 2018!
January 16, 2018
Help Scout & Zapier join with CloudApp to kick off a new year in support!
5 Min Read
Support Webinar with Help Scout & Zapier: Resolutions for 2018! Test Link
About CloudApp
CloudApp's Top 10 Blog Posts of 2017
January 15, 2018
Great minds think and read alike. See the trending content topics of 2017!
5 Min Read
CloudApp's Top 10 Blog Posts of 2017 Test Link
Customer Support
A Template to Present Your Customer Service Updates to Your Executive Team
December 12, 2017
Present your Customer Service strategy for 2018.
3 min read
A Template to Present Your Customer Service Updates to Your Executive Team Test Link
Marketing & Sales
5 Ways to Boost Confidence Quickly
December 10, 2017
Our best advice on how to exude confidence.
4 min read
5 Ways to Boost Confidence Quickly Test Link
Designers
Jealous? 7 Ways Jealousy Can Make You a Better Person
December 6, 2017
A few ways to use jealousy as a catalyst for life-altering changes.
4 min read
Jealous? 7 Ways Jealousy Can Make You a Better Person Test Link
Customer Support
Customer Support vs Customer Success
December 6, 2017
Key differentiators separating customer success from customer support.
5 min read
Customer Support vs Customer Success Test Link
When One Door Closes, a 'Windows' Feature Opens
December 5, 2017
Peer out the 'Windows' to see CloudApp's new features for the Windows app.
2 Min Read
When One Door Closes, a 'Windows' Feature Opens Test Link
About CloudApp
Comeback for a Failed Upload!
December 1, 2017
Restore what's yours! CloudApp's new feature lets you salvage lost content!
3 Min Read
Comeback for a Failed Upload! Test Link
About CloudApp
How to setup your own Custom Domain using SSL
November 16, 2017
Customize your share links with your personal domain and set up SSL.
2 min read
How to setup your own Custom Domain using SSL Test Link
