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The CloudApp Team
We spotlight talent and write about productivity, leadership and teamwork.
Developers
The Top 10 Sublime Text Plugins for Web Developers 2019
January 11, 2019
Here are the 10 Sublime Text plugins every developer should start using.
10 Min Read
The Top 10 Sublime Text Plugins for Web Developers 2019 Test Link
Product
8 Best Video Recording Software for 2019
January 10, 2019
Discover the 8 Best Video Recording Software Options in 2019
10 Min Read
8 Best Video Recording Software for 2019 Test Link
Marketing & Sales
Conversational Marketing: How to Grow Your Business with Humanized Interactions
January 10, 2019
Conversational Marketing Yields Better Customer Satisfaction and More Sales
10 Min Read
Conversational Marketing: How to Grow Your Business with Humanized Interactions Test Link
Customer Support
How to Leverage the Power of AI in Customer Support
December 20, 2018
The future of customer support and service is being changed by AI.
10 Min Read
How to Leverage the Power of AI in Customer Support Test Link
Product
The 8 Best Productivity Apps for 2019
December 20, 2018
The top productivity apps you need in 2019.
10 Min Read
The 8 Best Productivity Apps for 2019 Test Link
Product
4 Factors to Consider When Choosing Product Roadmap Tools
December 4, 2018
Discover what to look for to build a product roadmap and select tools.
10 Min Read
4 Factors to Consider When Choosing Product Roadmap Tools Test Link
Customer Support
5 Ways to Provide Great Customer Service Every Time
November 30, 2018
Great customer service is the key to a business's long-term success.
10 Min Read
5 Ways to Provide Great Customer Service Every Time Test Link
Product
11 Essential Google Forms Add-Ons You Need to Work Smarter (Not Harder)
November 29, 2018
Google Forms Add-ons Are an Excellent Way to Work Smarter (Not Harder)
10 Min Read
11 Essential Google Forms Add-Ons You Need to Work Smarter (Not Harder) Test Link
Customer Support
How to Use Customer Satisfaction Score (CSAT) to Show Customers You Care
November 29, 2018
Use Your Customer Satisfaction Score (CSAT) to Show Customers You Care
10 Min Read
How to Use Customer Satisfaction Score (CSAT) to Show Customers You Care Test Link
Customer Support
How to Use Technology to Provide Proactive Customer Service Along the Customer Journey
November 27, 2018
Use Technology to Provide Proactive Support Along the Customer Journey
10 Min Read
How to Use Technology to Provide Proactive Customer Service Along the Customer Journey Test Link
About CloudApp
CloudApp's Favorite Google Slides Add-Ons
November 21, 2018
Here’s our pick of the 8 Top Google Slides add-ons you should install.
10 Min Read
CloudApp's Favorite Google Slides Add-Ons Test Link
Customer Support
Increase Your First Call Resolution Rate By Improving Customer Satisfaction
November 20, 2018
Increase First Call Resolution Rate By Improving Customer Satisfaction
10 Min Read
Increase Your First Call Resolution Rate By Improving Customer Satisfaction Test Link
Customer Support
6 Easy-to-Implement Strategies to Improve your NPS Score
November 20, 2018
6 Strategies Companies Can Implement to Boost NPS Scores
10 Min Read
6 Easy-to-Implement Strategies to Improve your NPS Score Test Link
About CloudApp
Best Google Sheets Add Ons
November 15, 2018
Top Google Sheets add-ons to boost productivity and improve your workflow.
10 Min Read
Best Google Sheets Add Ons Test Link
Customer Support
Customer Success: What It Is, Why It's Important, and How to Implement It
November 8, 2018
Customer Success: What It Is, Why It's Important, and How to Implement It
10 Min Read
Customer Success: What It Is, Why It's Important, and How to Implement It Test Link
About CloudApp
CloudApp's Favorite Google Docs Add-Ons
November 6, 2018
Google Docs is simple & collaborative. Here is a list of the best Add-ons.
10 Min Read
CloudApp's Favorite Google Docs Add-Ons Test Link
Customer Support
5 Customer Service Best Practices that Prevent Churn and Increase Retention
November 1, 2018
Our top 5 customer service best practices agents can use to build loyalty.
10 Min Read
5 Customer Service Best Practices that Prevent Churn and Increase Retention Test Link
Customer Support
7 Ways to (Nearly) Create the Best Customer Service Experience
October 25, 2018
Want to improve the customer service experience? Here are 7 actionable tips
8 Min Read
7 Ways to (Nearly) Create the Best Customer Service Experience Test Link
Designers
Meet Khoi Vinh, Principal Designer at Adobe
June 30, 2018
Learn about Khoi's current projects at Adobe XD and what inspires him.
7 Min Read
Meet Khoi Vinh, Principal Designer at Adobe Test Link
Designers
Is Your Creativity Dead? 7 Apps You Need to Bring it Back to Life
October 5, 2017
If your inner artist is feeling a bit drained, warm it up with lively apps!
4 min read
Is Your Creativity Dead? 7 Apps You Need to Bring it Back to Life Test Link
Customer Stories
How We Work: General Assembly
August 8, 2017
Meet Ben Adamski, Web Developer as well as a Productivity guru.
6 min read
How We Work: General Assembly Test Link
Customer Stories
How We Work - Breather: When Engineering meets Real Estate
August 8, 2017
How to work in Design, Real Estate and Engineering at the same time!
6 min read
How We Work - Breather: When Engineering meets Real Estate Test Link
Customer Stories
How We Work - Oasis Creative: A mix of WordPress, Design and surf.
August 8, 2017
How you can run a Design agency while playing with a band and go surfing.
7 min read
How We Work - Oasis Creative: A mix of WordPress, Design and surf. Test Link
Product
Ben Adamski: 7 Secrets to Really Good Time Management
August 2, 2017
Few solid tips to help you run most of your days like clockwork.
7 min read
Ben Adamski: 7 Secrets to Really Good Time Management Test Link
About CloudApp
A Simple Guide to CloudApp's Keyboard Shortcuts for Mac
July 10, 2017
Tips from a CloudApp Power User to get things done even faster.
7 min read
A Simple Guide to CloudApp's Keyboard Shortcuts for Mac Test Link
Customer Stories
How We Work - Wizeline
June 15, 2017
Inside scoop on how Wizeline always seems to get it right!
8 min read
How We Work - Wizeline Test Link
Customer Stories
How We Work - Cartstack
June 15, 2017
How Cartstack always anticipates what eCommerce shoppers need.
7 min read
How We Work - Cartstack Test Link
Designers
The Best 5 Design Hacks Every Product Designer Needs
May 1, 2017
We’ve got five hacks you can start using today to make design life easier.
5 MIN READ
The Best 5 Design Hacks Every Product Designer Needs Test Link
Marketing & Sales
How To Think Visually (And Improve Sales)
April 24, 2017
100% of humans respond to visuals in a way that is extremely powerful.
4 min read
How To Think Visually (And Improve Sales) Test Link
About CloudApp
Increase Your Productivity With Trello Power-Ups
April 24, 2017
Here are our top seven favorite Trello Power Ups, in no particular order.
5 min read
Increase Your Productivity With Trello Power-Ups Test Link
Customer Stories
How We Work - Prezi
April 13, 2017
Interview with Daniel Istvan Kovacs, Senior Support Specialist at Prezi
3 MIN READ
How We Work - Prezi Test Link
Marketing & Sales
5 Ways To Boost Team Morale Using Visual Communication
March 30, 2017
Does your sales team/support team/creative team have the blues?
5 min read
5 Ways To Boost Team Morale Using Visual Communication Test Link
About CloudApp
10 Kickass Productivity Apps We Love
February 23, 2017
A list of favorite apps from the CloudApp team
10 min read
10 Kickass Productivity Apps We Love Test Link
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