Community use cases, case studies and eBooks on best practices, and tools and workflows to help you work at the speed of sight.
Customer service and the customer experience are integral to the success of any business. Neither of which are an easy task. One way to keep customer satisfaction high and to help take some pressure off of customer support teams is to implement asynchronous messaging into customer service practices.
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As long as the strategy and work are defined cross-functionally between Customer Success and marketing, it shouldn’t matter who drives.
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Your help desk is the core of your customer service team and does it all: train employees, manage interactions with customers, and track the overall health of your business.
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The word for the week in Customer Success is “stickiness.” How do you get a CS team and Product to work together to on product launches to engage and retain customers?
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How do you define success? Jason Toy, our Chief Product Officer, shares his definition for individuals and groups.
Continue readingDigitally speaking, any image or video captured from your screen is a potential opportunity to convey a complex message or an idea. That’s when a screen capture software featuring multiple video and recording tools comes in handy.
Continue readingIf companies want to take advantage of the full benefits of Customer Success beyond just renewals, there needs to be more hands on deck.
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CloudApp has saved our team hundreds of hours of time in our marketing, sales, service, project management, and training efforts.
Continue readingWe invented CloudApp so you never have to get the “File too large” notification again.
Continue readingA common question in early stage implementations of Customer Success is “Why do I need to differentiate CS and support?
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